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Skype on Xbox One FAQ

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How is Skype integrated with Xbox One?

Skype on Xbox One has been specially designed for Xbox One, allowing you to keep in touch with friends and family on your TV. We're also bringing group video calls to the TV for the first time ever, so you can enjoy Skype video calls with the whole family from the comfort of your living room. Skype on Xbox One uses the Kinect camera, so you can enjoy wide-angle video calls that ensure your entire family can be in the frame without having to crowd around a screen. The Kinect microphone can even pick out your voice above any other sound in the room, so you can still play a game while being on a Skype call at the same time. Plus, Skype uses Xbox One voice and gesture controls, so you can start and end your Skype calls without lifting a finger.

Can I make Skype calls to my family and friends through the Xbox One console, just as I would on a computer?

Yes. Skype on Xbox One has the familiar Skype features such as instant messaging and Skype-to-Skype video and voice calls. For the first time ever, we're bringing group video calling to the largest screen in your home, so your whole family can feel like they're in the living room together, even when they're in multiple locations.

Do I need an Xbox Live Gold subscription to use Skype on Xbox One?

No, an Xbox Live Gold subscription is no longer required to use Skype on Xbox One. However, you must link your Skype account with your Microsoft account. With Skype on Xbox One, you can get single and group audio and video calling at no additional cost. No matter where your friends and family are, you can bring up to four people together on your TV from the comfort of your living room. See How to link an existing Skype account with a Microsoft account on Xbox One.

Do I have to create a new Skype account for Xbox One, or can I use my existing Skype account?

No, you don't need a new Skype account. After you sign in to Skype on Xbox One for the first time, you remain signed in. Xbox One automatically recognizes when you're in the room, so you won’t have to enter your password again.

Do I have to pay any additional fees to use Skype on Xbox One?

There are no additional fees to use Skype-to-Skype features such as video, voice, and messaging. If you use up your 100 world minutes of calling to mobile phones or landlines, you can purchase Skype credit or sign up for a Skype subscription. For more information about Skype credits and subscriptions, go to

Does Skype interrupt gameplay or apps?

Skype works with the quiet settings on Xbox One, so you can control when friends and family can contact you on Skype.

How do I sign out of Skype?

With v1.8 we have introduced the Sign Out option. You'll be able to sign out by selecting your avatar while on the Skype home screen and then selecting Sign Out. When you launch Skype the next time, you'll be signed in again automatically.

Who do I contact about Skype account and billing information?

For all Skype account- and billing-related questions or issues, contact Skype support.

Can I use Snap with Skype?

Yes, and with v1.8 it is now possible to answer and start calls from Skype while it is snapped. You can run a person-to-person video call or a three-way audio call while Skype is in Snap mode. Calls with a higher number of participants must run in full-screen mode.

If you're having a conversation in Skype and want to pin another application to the screen, do this:

  1. Go to the Home screen.
  2. Select the Snap option in the middle of the screen.
  3. Press the A button  to select the app you want to snap.
  4. Press A  again. You should now have Skype running on the left-hand side of the screen and the other app running on the right-hand side.

You can snap Skype using your controller, voice commands, or hand gestures. For more information, see Multitasking with Snap on Xbox One.

Can I view pictures with Skype on Xbox One?

With v1.8, we are introducing the option to receive and view pictures sent to a Skype on Xbox One user from a mobile device by using either Skype for iOS 5.0 or later or Skype for Windows Phone 2.21 or later. Pictures or files sent from any other type of device are not currently supported on Skype on Xbox One.

Why am I unable to sign in to Skype and repeatedly asked to sign in to an Xbox profile?

To fix this issue, follow these steps:

  1. Go to the Home screen.
  2. Press the Menu button  on your controller, and then select Settings.
  3. Select Privacy and online safety.
  4. If you see that your privacy is set to Custom, press the A button  to adjust it.
  5. Make sure that Communicate with video and Communicate with voice or text are not set to Block.
  6. Go back to the Home screen and try to sign in to Skype again.

I'm missing a feature in Skype on Xbox One. Where is it?

At this time, the following features are still under development for Skype on Xbox One:

  • SMS
  • Voicemail
  • Screen sharing
  • Editing or removing IMs
  • Sending video messages (however, you can receive video messages)
  • Sending contacts
  • Facebook contacts integration
  • High-resolution profile pictures

I'm missing Skype call or chat notifications on my Xbox One. How do I fix this?

To make sure you don't miss any Skype call or chat notifications, launch Skype every time you turn on your console. Afterward, you can use other Xbox One apps and still receive notifications.

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