Share this page

Error 87DE2712 occurs when you try to use your Xbox One console

You see the following error when you try to open a title on your Xbox One console:

Error 87DE2712

This means we weren't able to locate the appropriate content in the Store.

Solution

Use the following solutions to resolve this problem.

Solution 1:  Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

TV, Music and Video: up and running
2016-12-03T00:58:20.4294028+00:00

Solution 2: Wait and try again later

If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try back later.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 87DE2712 occurs when you try to use your Xbox One console" issue you were reading about or a different issue?

Share this page