Troubleshooting Crackle on Xbox 360

For support or to provide feedback, please visit www.crackle.com/outreach/FAQ or send email to xbox@crackle.com.

You might get the following error message when you install or run the Crackle application:

Sorry, the Crackle service isn’t available right now. Please try again later. For more information, go to xbox.com/status

If you get this message, try the following:

• Wait for approximately one minute. Then, try to install or run the program again.
• Check the status of the Crackle service at the top of this page.
• If you keep getting this error, you might need to troubleshoot your network connection. For help, see Issues with connection speed or disconnects.

Sorry, the item you’re interested in is no longer available.

You’ll see this error when your search result is no longer available on Crackle. You’ll have to browse the video catalog to choose another movie, or you can do another search for a different movie.

If the Crackle app doesn't respond, delete and reinstall the Crackle app:

1. From Xbox Home, go to Settings and then System.
2. Select Storage.
3. Select your primary storage device (most likely Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to Crackle.
6. Select Delete.
7. Return to Xbox Home.
8. Go to Apps and select Browse Apps.
9. Select Crackle to download and install the app.