Troubleshoot L’Oreal - The Next Level issues

If videos are not playing smoothly in the L’Oreal - The Next Level app on your console, try the solutions at Improve Xbox LIVE Speed.

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

Delete the L’Oreal - The Next Level app and download it again.

1. From the Xbox Dashboard, go to Settings and then System.
2. Select Storage.
3. Select your primary storage device (most likely Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to “L’Oreal - The Next Level.”
6. Select Delete.
7. Return to the Xbox Dashboard.
8. Go to Apps Marketplace and select L’Oreal - The Next Level.
9. Select Confirm Download to download and install the app.

• Sorry, L’Oreal - The Next Level isn't available right now. Please try again later. For more information, go to www.xbox.com/status.
• Sorry, L’Oreal - The Next Level isn't available right now or your Internet connection speed has become too slow to continue. Please try again later. For more information, go to www.xbox.com/status.
• We're sorry, L’Oreal - The Next Level cannot load the application because of network issues. Would you like to retry?
• Sorry, our service isn't available right now. Please try again later. For more information, go to www.xbox.com/status.
• Sorry, the show is no longer available. You can either close L’Oreal - The Next Level and return to the Xbox Dashboard or you can continue on to the L’Oreal - The Next Level home page.
• We're sorry. No items could be found.
• Video not available.
• The Forum contains user-generated content and is blocked based on your privacy settings. To change this, go to your Privacy settings and set Member Content to Everyone.
• Based on the age category of your profile, the Forum is not available to you. We respect your personal information and profile settings.

Sorry, L’Oreal - The Next Level isn't available right now. Please try again later. For more information, go to www.xbox.com/status.

• Check the Xbox LIVE service status page for current L’Oreal – The Next Level issues.
• If there is no issue with the L’Oreal app, wait for about a minute and then try to start the app again.
• If you keep getting this error, delete and reinstall the L’Oreal - The Next Level app. (See The L’Oreal-The Next Level app doesn’t respond, above).
• If you keep getting this error, your network connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.
• If the previous solutions didn’t resolve the error, contact Xbox Support.

Sorry, L’Oreal - The Next Level isn't available right now or your Internet connection speed has become too slow to continue. Please try again later. For more information, go to www.xbox.com/status.

• Check the Xbox LIVE service status page for current L’Oreal – The Next Level issues.
• If there is no issue, wait for about a minute and then try to start the app again.
• If you keep getting this error, delete and reinstall the L’Oreal - The Next Level app. (See The L’Oreal-The Next Level App doesn’t respond, above).
• If you keep getting this error, your network connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.
• If the previous solutions didn’t resolve the error, contact Xbox Support

We're sorry, L’Oreal - The Next Level cannot load the application because of network issues. Would you like to retry?

• Check the Xbox LIVE service status page for current L’Oreal – The Next Level issues.
• If there is no issue, wait for about a minute and then try to start the app again.
• If you keep getting this error, delete and reinstall the L’Oreal - The Next Level app. (See The L’Oreal-The Next Level app doesn’t respond, above).
• If you keep getting this error, your network connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.
• If the previous solutions didn’t resolve the error, contact Xbox Support

Sorry, our service isn't available right now. Please try again later. For more information, go to www.xbox.com/status

• Check the Xbox LIVE service status page for current L’Oreal – The Next Level issues.
• If there is no issue, wait for about a minute and then try to start the app again.
• If you keep getting this error, delete and reinstall the L’Oreal - The Next Level app. (See The L’Oreal-The Next Level app doesn’t respond, above).
• If you keep getting this error, your network connection might be too slow. To troubleshoot your connection, see Issues with connection speed or disconnects.
• If the previous solutions didn’t resolve the error, contact Xbox Support

Sorry, the show is no longer available. You can either close L’Oreal - The Next Level and return to the Xbox dashboard or you can continue on to the L’Oreal - The Next Level home page.

Return to the L’Oreal - The Next Level app and select different content to watch.

We're sorry. No items could be found.

Return to the L’Oreal - The Next Level app and select different content to watch.

Video not available

Return to the L’Oreal - The Next Level app and select different content to watch.

The Forum contains user-generated content and is blocked based on your privacy settings. To change this, go to your Privacy settings and set Member Content to Everyone

For information about updating your privacy settings, go to Xbox 360 parental controls.

Based on the age category of your profile, the Forum is not available to you. We respect your personal information and profile settings.

Child accounts cannot access the forums.