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Troubleshoot Paramount Movies issues

Need help with the Paramount Movies service or your Paramount account?

For more information about Paramount Movies, help with your ParamountMovies.com account, or redemption of an UltraViolet code, visit the ParamountMovies.com support website.

Troubleshooting

Topics

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The Paramount Movies app does not start or respond to input.
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You receive the error, “Sorry, Paramount service isn’t available right now. Please try again later. For more information, go to xbox.com/status.”
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You receive the error, “The current network cannot support quality video playback. The current video has been paused and you may choose to continue at a later time.”

The Paramount Movies app does not start or respond to input.

Delete the Paramount Movies app from your Xbox 360 console and download it again.

  1. From the Xbox Dashboard, go to Settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely the Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to Paramount Movies.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Apps Marketplace, and then select Paramount Movies.
  9. Select Confirm Download to download and install the app.

You receive the error, “Sorry, Paramount service isn’t available right now. Please try again later. For more information, go to xbox.com/status.”

Select Retry to try to connect to the Paramount service again, or exit the app and try again later.

Check the Service Status page to see if there are any current issues with the Paramount Movies service.

You receive the error, “The current network cannot support quality video playback. The current video has been paused and you may choose to continue at a later time.”

Your Internet connection is not able to support high-quality video playback at the current time. Try the solutions at Improve Xbox LIVE Speed to try to improve your connection speed, and then watch the movie again.

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