Troubleshoot the Slacker Radio app on Xbox LIVE

This article describes how to resolve problems with the Slacker Radio app on Xbox 360.

If the Slacker Radio app doesn’t respond, delete and reinstall it. Here’s how:

1. From the Xbox Dashboard, go to Settings and then System.
2. Select Storage.
3. Select your primary storage device (most likely Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to "Slacker Radio.”
6. Select Delete.
7. Return to the Dashboard.
8. Go to Browse Apps, and then select Slacker Radio.
9. Select Confirm Download to download and install the app.

If you keep getting this error, contact Xbox Support.

You may receive one of the following error messages when you try to use the Slacker Radio app.

Application errors

• Station Exhausted. Please select another station to play.

  If you get this error, return to the previous menu and select different piece of content to listen to.

• Current song is not skippable.

  Let the song continue to play, or press the B button on the controller and select a different station.

• The requested station could not be found. The station may have been deleted or is no longer accessible.

  If you get this error, return to the previous menu and select different piece of content to listen to.

  To notify Slacker Radio about an error, please contact Slacker Radio by sending an email to support@slacker.com or by accessing their support site at www.slacker.com/support.

Availability errors

• Sorry, the Slacker server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.

  Go to www.xbox.com/status to make sure that there is not an issue with the service provider.

  If there is no issue and you receive this error message when you try to launch the Slacker Radio app or content within the app, wait for approximately one minute. Then, try to launch the app again.

  If you continue to receive this error, delete the Slacker Radio app and then reinstall it.

  If this does not resolve your problem, please contact Xbox Support.

• Slacker is not currently available in your region.

  This application is not available in your location. Your Xbox must be set to a supported country's region, and you must have an IP address range from within that country.

  For more information about how to change your console locale see Change your Xbox 360 console settings.

Account errors

• Your Slacker account is currently being used in another location. Choose 'Retry' to continue listening, or 'Exit' to keep listening at the other location.

  Slacker Radio accounts can stream content to only one device at a time per account. To play content on your console, you have to stop streaming to the other device.

  If you are not streaming content to a second device, and you still receive this error message, please contact Slacker Radio. Send an email message or go to their support site.