Troubleshoot the SnagFilms app on Xbox LIVE

Learn how to troubleshoot problems with the SnagFilms app on Xbox LIVE.

If the SnagFilms app isn't functioning smoothly on your console, you may be experiencing a connectivity problem. See Issues with connection speed or disconnects.

If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio or video problems.

If the SnagFilms app doesn’t respond to input, delete and reinstall it. Here’s how:

1. From the Xbox Dashboard, go to Settings and then System.
2. Select Storage.
3. Select your primary storage device (most likely Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to “SnagFilms.”
6. Select Delete.
7. Return to the Xbox Dashboard.
8. Go to Browse Apps, and then select SnagFilms.
9. Select Confirm Download to download and install the app.

If you keep getting this error, contact Xbox Support.

You may get one of the following error messages when you try to use the SnagFilms app.

Connectivity errors

• Can't connect to the SnagFilms Service. Error code: 0C01/8009/0304
• Sorry, SnagFilms isn't available right now. Please try again later. For more information, go to www.xbox.com/status.
• The SnagFilms server is not available at this time. Please try again later.
• The application has encountered an unexpected error and will now exit.

If you get one of these error messages, go to Service status to check for current issues with Xbox LIVE or the SnagFilms app.

If there are no issues and you the error when you try to start the SnagFilms app, wait about a minute and then try starting the app again.

If, after restarting the app, you still get the error, try deleting and reinstalling the app.

If you continue to get the error, try to improve your connection speed.

If none of these solutions work, contact Xbox Support.

Application errors

• The film you're interested in is no longer available.
• The video is not loading properly. Attempting to reload the video now.

If you get one of these error messages, wait about a minute and try again.

If you continue to get the error, return to the previous menu and select a different piece of content to watch.

If you still get the error, contact SnagFilms:

• Telephone: (917) 289-7000
• Website: SnagFilms.com
• Email: feedback@snagfilms.com

Availability errors

• Can't install the optional media update. Restart the app and try again. If the problem persists, use the Xbox Dashboard to search for and download the Optional Media Update.

If you get this error message, it means there's an availability error. To work around the error, try the following solutions:

• Wait about a minute and then try downloading the content again.
• Select a different piece of content to watch.

If you keep getting the error message, delete and reinstall the SnagFilms app.

If you continue to get the error, you'll have to install the Optional Media Update to your Xbox 360 console. (It's free.) Here's how:

1. At the Xbox Dashboard, go to Bing and search for "Optional Media Update."
2. Select Optional Media Update.
3. Select Optional Media Update again.
4. Select Confirm Download.
5. Once your download is complete, select Continue and return to the Xbox Dashboard.

Note The Optional Media Update can be downloaded only once per gamertag. If you're using your gamertag on a friend's Xbox 360 console and you've already used your gamertag to download the Optional Media Update to your own console, you won’t be able to download the Optional Media Update to your friend's console. Your friend will have to use different gamertag.