Troubleshoot the Sports Picks app on Xbox LIVE

Learn how to troubleshoot problems with the Sports Picks app on Xbox LIVE.

If the Sports Picks app isn't functioning smoothly on your console, you may be experiencing a connectivity problem. See Issues with connection speed or disconnects.

If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio or video problems.

If the Sports Picks app doesn’t respond to input, delete and reinstall it. Here’s how:

1. From the Xbox Dashboard, go to Settings and then System.
2. Select Storage.
3. Select your primary storage device (most likely Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to Sports Picks.
6. Select Delete.
7. Return to the Xbox Dashboard.
8. Go to Browse Apps, and then select Sports Picks.
9. Select Confirm Download to download and install the app.

If you keep getting the error, contact Xbox Support.

If content for the Sports Picks app isn't loading, try the following solution:

1. Go to Service status to check for current problems with the app.
2. If there's no problem with the app, exit the app, wait about a minute, and then try again.
3. If you continue to experience the problem, delete and reinstall the Sports Picks app.
4. If you continue to experience the problem, contact Xbox Support.