Troubleshoot TMZ issues on Xbox 360

For support or to provide feedback, please contact TMZ.

If you receive one of the following error messages when you watch videos in the TMZ application:

• Sorry, TMZ isn't available right now or your internet connection speed has become too slow to continue. Please try again later. For more information, go to www.xbox.com/status.
• Sorry, TMZ isn't available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.

Then you should:

• Wait for approximately one minute. Then, try to watch the video again.
• Check the status of the EPIX service at http://www.xbox.com/status
• If the TMZ service is up and running, try our solutions that help address Issues With Connection Speed or Disconnects.

If you receive the following messages when you start the TMZ app:

• Passcode required
• The content within TMZ is rated TV-PG.
• The current Console Safety settings do not allow all of the signed in gamers to access this content.

It means the Family Settings applied to your console do not allow the gamertag currently signed in to view TV content rated above PG. A parent can enter the Family Settings pass code to continue to the TMZ app. Refer to our section on Online safety and privacy for additional help.

If the TMZ app does not respond, delete the app, and download it again.

1. Go to Settings, System from the Xbox Dashboard.
2. Select Storage.
3. Select your primary storage device (most likely the Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to TMZ.
6. Select Delete.
7. Return to the Xbox Dashboard.
8. Go to Browse Apps and then select TMZ.
9. Select Confirm Download to download and install the app.