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Error: “Can’t access this item because it’s no longer available. Check the URL and try again”

Overview

If you see the error message “Can’t access this item because it’s no longer available. Check the URL and try again”, it unfortunately this means that the content you are trying to play is no longer available in the Xbox LIVE store.

What to Try

Search the Xbox LIVE Music or Video store again to make sure you have the correct URL for the content. If you still cannot find it, then the content has been removed from Xbox LIVE. Check back periodically to see if the content has been made available again.

Related Issues

Buy or redownload content from Xbox LIVE
Troubleshoot Xbox LIVE content problems
How to add your videos to the Video app

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