Error: “Sign in to preview or play this” or “Can't play. To preview or play this content, sign in”
Overview
If you see error message “Sign in to preview or play this” or “Can't play. To preview or play this content, sign in” when you’re using Windows 8 apps, it means you may not have permission to access the content. You may also be trying to access the content from a child account that doesn’t have access to explicit content. Windows Store content that's marked as explicit isn't available to anyone with a child account, unless allowed by the parent account in Family Settings. Sometimes this error is represented by the code x0c00d1354 or c00d1354.
On this page
What to try
- Close the music app or video app, then restart the app you were using and try your action again.
- If you're trying to play or preview explicit content, sign in to an account that has permission to access the content.
What’s going on?
Typically, these errors occur for one of the following reasons:
- You're trying to play or purchase explicit content, and you don't have an account that has permission to access such content.
- You're not signed in to the Store.
Note
A child account can't access content that is marked as explicit unless it is authorized by the parent account in Family Settings.
More information
To learn more about family settings and child accounts, and how to set your explicit content settings, see the article Xbox LIVE online safety and privacy.
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