Error: “Can't play. You must be at least 18 years old to preview or play this content.”
Overview
If you see the error “Can't play. You must be at least 18 years old to preview or play this content” when you’re using Windows 8 apps, it’s means you may be trying to access the content from a child account that doesn’t have access to explicit content. Windows Store content that's marked as explicit isn't available to anyone with a child account, unless allowed by the parent account in Family Settings. Sometimes this error is represented by the code x0c00d1355 or c00d1355.
On this page
What to try
If this is a child account, you will not be able to access the content.
- Make sure that you are signed in to your own account.
- Check the permissions level on your account.
What’s going on?
Typically, this error occurs for one of the following reasons:
- You're trying to access the content with a child account.
- You’re not signed in to your account.
- The account you are using to access the content has explicit content permissions.
More information
To learn more about family settings and child accounts, and how to set your explicit content settings, see the article Xbox LIVE online safety and privacy.
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