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Xfinity authentication failure on Xbox 360

Xfinity sign-in error

If you see an "authentication error" message while running the Xfinity app on your Xbox 360 console, something is preventing the Xfinity app from recognizing and verifying your Xfinity subscription and activating your account.

The following are the various error messages and codes that can accompany an Xfinity authentication error.

Error message: “Authentication Error – We are unable to activate your account.”

  • Error code 103
  • Error code 104

Error message: “Authentication error – We are unable to activate your device.”

  • Error code 107

Error message: “Authentication Error – resource key not found.”

  • Error code 106
  • Error code 442
  • Error code 600
  • Error code 601
  • Error code 602
  • Error code 603
  • Error code 604
  • Error code 605
  • Error code 606
  • Error code 607
  • Error code 608: “Please try restarting the app.”
  • Error code 609
  • Error code 610: “Please contact customer care.”
  • Error code 611
  • Error code 612
  • Error code 613
  • Error code 614: “The app is unavailable at this time. Please try again in a few minutes.”
  • Error code 615
  • Error code 616
  • Error code 617
  • Error code 618
  • Error code 619
  • Error code 620
  • Error code 621
  • Error code 622

Solution

If you receive any of these error messages, go to xfinity.com for more information or call the Xfinity Support Line at 1-877-599-1846.

Related Issues

Xfinity on Xbox 360
Set up the Xfinity app
Troubleshoot Xfinity On Demand issues

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