Home > Support > Apps > Error 500 occurs when you try to use the Xfinity app

Error 500 occurs when you try to use the Xfinity app

Problem

You see the following error code and message when you try use the Xfinity app on your Xbox 360 console:

Xfinity TV Service is required.

Status code: 500

This may mean that you aren’t an Xfinity subscriber.

Solution

If you get this error, call 1-800-XFINITY to learn how to become an Xfinity subscriber.

Related Issues

Xfinity on Xbox 360
Set up the Xfinity app
Troubleshoot Xfinity On Demand issues

To provide better support, did this solution solve your problem?

Yes
No

Thank you for your feedback

Thanks for Your Feedback
Thank you for taking the time to send us your comments and suggestion about this article. Your feedback is important for us to improve our service.

Provide feedback on this page
Was this information relevant? What can we do to improve this information?
To protect your privacy, do not include contact information in your feedback. 0/255 characters

Assistance

forum.png Xbox Support Forums

Get help from the knowledgeable Xbox Community and official Xbox Support!

 
ambassador.png Chat with an Ambassador

Connect to other Xbox customers like you who know their stuff and want to help.

 
contact_us.png Contact Us

Get in touch with an Xbox Support technician. We are ready and willing to help you!

Contact Us

Would you like to contact Support regarding the "Error 500 occurs when you try to use the Xfinity app" issue you were reading about or a different issue?