Troubleshoot Xfinity issues on your Xbox 360
Xfinity app “unable to activate” error messages
If you see an "unable to activate" error message when you run the Xfinity app on your Xbox 360 console, something is preventing Xfinity TV Service from activating the app on your console.
Note If you’re seeing an authentication error (error codes 103, 104, 107), see Xfinity app “authentication error” messages for help resolving those issues.
To find out what the problem is and how to resolve it, find the specific error message and error code you’re seeing in the following list.
Error message: “We were unable to activate XFINITY® TV on Xbox 360®. Please try again in a few minutes. If you continue to have issues, please visit http://www.xfinity.com/xbox for more information.”
- Error code 0
- Error code 1
- Error code 5
- Error code 7
- Error code 8
- Error code 805
Error message: “We were unable to activate XFINITY® TV on Xbox 360®. Please visit http://www.xfinity.com/xbox for more information.”
- Error code 700
- Error code 701
- Error code 702
Error message: “We were unable to activate XFINITY® TV on Xbox 360® with this account.”
- Error code 800: “Please sign in as the primary XFINITY account holder and try again. If you continue to have issues, please visit http://xfinity.com/xbox for more information.”
- Error code 801: “Please make sure that you subscribe to both XFINITY TV and XFINITY Internet. You can sign up for XFINITY TV or XFINITY Internet by contacting us at 1-800-XFINITY.”
- Error code 802: “Please sign in as the primary XFINITY account holder and try again. If you continue to have issues, please visit http://xfinity.com/xbox for more information.”
Error message: “We were unable to activate XFINITY® TV on Xbox 360®.”
- Error code 803: “We are having difficulty identifying your cable modem. Please visit http://www.xfinity.com/xbox for more information.”
- Error code 804: “You currently have an open order at Comcast which needs to be closed. Please visit http://www.xfinity.com/xbox for more information.”
- Error code 806: “We could not detect a compatible cable modem. Please visit http://www.xfinity.com/xbox for more information.”
- Error code 807: “This service requires XFINITY TV. You can sign up for XFINITY TV by contacting us at 1-800-XFINITY.”
- Error code 808: “This service requires XFINITY Internet. You can sign up for XFINITY TV by contacting us at 1-800-XFINITY.”
- Error code 999: “The setup process has timed out. Please try again in a few minutes. If you continue to have issues, please visit http://www.xfinity.com/xbox for more information.”
Solutions
Topics
Error codes 0, 1, 5, 7, 8, 805
These error codes are accompanied by this error message: “We were unable to activate XFINITY® TV on Xbox 360®. Please try again in a few minutes. If you continue to have issues, please visit http://www.xfinity.com/xbox for more information.”
If you receive this error message, wait about three minutes and then install or run the Xfinity app again.
If this doesn’t resolve your problem, go to xfinity.com for more information or call the Xfinity Support Line at 1-877-599-1846.
Error codes 700, 701, 702
These error codes are accompanied by this error message: “We were unable to activate XFINITY® TV on Xbox 360®. Please visit http://www.xfinity.com/xbox for more information.”
If you receive this error message, go to xfinity.com for more information or call the Xfinity Support Line at 1-877-599-1846.
Error codes 800, 802
These error codes are accompanied by this error message: “We were unable to activate XFINITY® TV on Xbox 360® with this account. “
You’ll also see this message: “Please sign in as the primary XFINITY account holder and try again. If you continue to have issues, please visit http://xfinity.com/xbox for more information.”
For more information on how to resolve this issue, go to xfinity.com or call the Xfinity Support Line at 1-877-599-1846.
Error code 801
This error code is accompanied by this error message: “We were unable to activate XFINITY® TV on Xbox 360® with this account.”
You’ll also see this message: “Please make sure that you subscribe to both XFINITY TV and XFINITY Internet. You can sign up for XFINITY TV or XFINITY Internet by contacting us at 1-800-XFINITY.”
To resolve this issue, call Xfinity at 1-800-XFINITY to learn how to become an Xfinity subscriber.
Error code 803
This error code is accompanied by this message: “We were unable to activate XFINITY® TV on Xbox 360®.”
You’ll also see this message: “We are having difficulty identifying your cable modem. Please visit http://www.xfinity.com/xbox for more information.”
For more information on how to resolve this issue, go to xfinity.com or call the Xfinity Support Line at 1-877-599-1846.
Error code 804
This error code is accompanied by this message: “We were unable to activate XFINITY® TV on Xbox 360®.”
You’ll also see this message: “You currently have an open order at Comcast which needs to be closed. Please visit http://www.xfinity.com/xbox for more information.”
For more information on how to resolve this issue, go to xfinity.com or call the Xfinity Support Line at 1-877-599-1846.
Error code 806
This error code is accompanied by this message: “We were unable to activate XFINITY® TV on Xbox 360®.”
You’ll also see this message: “We could not detect a compatible cable modem. Please visit http://www.xfinity.com/xbox for more information.”
For more information on how to resolve this issue, go to xfinity.com or call the Xfinity Support Line at 1-877-599-1846.
Error code 807
This error code is accompanied by this message: “We were unable to activate XFINITY® TV on Xbox 360®.”
You’ll also see this message: “This service requires XFINITY TV. You can sign up for XFINITY TV by contacting us at 1-800-XFINITY.”
To resolve this issue, call Xfinity at 1-800-XFINITY to sign up for Xfinity TV.
Error code 808
This error code is accompanied by this message: “We were unable to activate XFINITY® TV on Xbox 360®.”
You’ll also see this message: “This service requires XFINITY Internet. You can sign up for XFINITY TV by contacting us at 1-800-XFINITY.”
To resolve this issue, call Xfinity at 1-800-XFINITY to sign up for the Xfinity Internet service.
Error code 999
This error code is accompanied by this message: “We were unable to activate XFINITY® TV on Xbox 360®.”
You’ll also see this message: “The setup process has timed out. Please try again in a few minutes. If you continue to have issues, please visit http://www.xfinity.com/xbox for more information.”
For more information on how to resolve this issue, go to xfinity.com or call the Xfinity Support Line at 1-877-599-1846.
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