Troubleshoot Xfinity On Demand issues

If you forget your Xfinity username or password, visit Comcast.net on your computer or call the Xfinity Support Line at (877) 599-1846.

Try the solutions at Improve Xbox LIVE speed.

For more help, call the Xfinity Support Line at (877) 599-1846.

Delete the Xfinity app and download it again.

1. From the Xbox Dashboard, go to Settings, and select System.
2. Select Storage.
3. Select your primary storage device (typically, the Xbox 360 Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to Xfinity.
6. Press Y and then select Delete.
7. Return to the Xbox Dashboard.
8. Move to Apps, select Browse Apps, select TV, and then select Xfinity.
9. Select Confirm Download to download and install the app.

If you get an error when you install or run the Xfinity app on your Xbox 360 console, check the following list to find the error message you received and learn how to resolve the problem.

If you receive a “We were unable to activate XFINITY® TV on Xbox 360®” error message, see Xfinity app “unable to activate” error messages.

• Note This applies to Xfinity app error codes 0, 1, 5, 7, 8, 805, 700, 701, 702, 800, 801, 801, 803, 804, 806, 807, 808, and 999.

If you receive an “authentication error” message, see Xfinity app “authentication error” messages.

• Note This applies to Xfinity app error codes 103, 104, 106, 107, 442, 600, 601, 602, 603, 604, 605, 606, 607, 608, 609, 610, 611, 612, 613, 614, 615, 616, 617, 618, 619, 620, 621, and 622.

If you receive a “Video playback error – We are unable to play video at this time” error message, see Xfinity app “video playback error” messages.

• Note This applies to Xfinity app error codes 404, 4001, 6000, 6001, 6002, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6013, 6017, 6018, 6021, 6023, 6030, 6031, 6032, 6033, 6034, 6035, and 6036.

If you receive an “XFINITY® TV Service is required to use this application” error message, see Xfinity app “Xfinity TV Service is required” error message.

• Note This applies to Xfinity app error code 500.

If you receive a “Service is unavailable” or “Currently the service is unavailable” error message, see Xfinity app “service is unavailable” error messages.

• Note This applies to Xfinity app error codes 902, 904, and 905.

If you receive a “subscribe to watch” error message, see Xfinity app “subscribe to watch” error messages.

• Note This applies to Xfinity app error codes 2000/2002, 2100/2106, 2200/2202, 2300/2303, and 2400/2414.

If you receive an “Xcalibur session token expired” error message, see Xfinity app “Xcalibur session token expired” error message.

• Note This applies to Xfinity app error code 2308.

If you receive a “The XFINITY license server is unavailable” or “XFINITY® Server Unavailable” error message, see Xfinity app “server unavailable” error messages.

• Note This applies to Xfinity app error codes 4000, 4004, 7000, 7001, 7002, 7003, and 7004.

If you receive an “Either the username or password is incorrect” error message, see Xfinity app “username or password is incorrect” error messages.

Make sure that you’re using your Primary ID to activate the Xfinity TV app on your Xbox 360 console. If you can’t remember your Primary ID or if you continue to have issues after trying again, contact Xfinity by calling (877) 599-1846.

If you can’t remember your Comcast ID, go to the Sign in to Comcast page and follow the steps to recover your username or your password.

• Note This applies to Xfinity app error codes 802 or 998.