Zune music and videos on Xbox LIVE

You need an Xbox LIVE Gold Membership and a Zune Music Pass, to play millions of songs and thousands of music videos on your console.

If you don’t have a Zune Music Pass, you can sample 30-second music clips and explore the Zune Music Marketplace.

Try deleting and reinstalling the Zune app. Here's how:

1. Go to Settings, and then select System.
2. Select Storage, then select your primary storage device (most likely Hard Drive).
3. Select Games and Apps.
4. Find and select any items that refer to the Zune app.
5. Select Delete.
6. Return to Xbox Home, and try to download and launch the Zune app again.

There is no difference between a Zune tag and a gamertag. You use the same account for Zune and your Xbox 360 console

No, a Zune Music Pass can be associated with only one Xbox LIVE account or gamertag.

See Updating or Cancelling Your Zune Music Pass Subscription for more details.

No. Music on your Xbox 360 console is available for streaming only. You can, however, download music from the Zune Music Marketplace to your computer or Windows Phone.

You can manage your Zune account using the Zune software on your computer or My Account on Zune.net. You sign in using your Windows Live ID information.

When trying to access Zune from your Xbox console, you see: Zune service is not available. Try the following:

Solution 1: Check the Zune service status

Solution 2: Accept the Terms of Use

1. Go to Zune.net.
2. Click sign in (upper-right corner), and enter your Windows Live ID and password.
3. Accept the Terms of Use if you’re prompted to do so.
4. Start Zune on your Xbox 360 console.

You can stream music to your Xbox 360 console from any computer using the Zune software. If you’re having problems streaming music, try the following:

Follow the setup steps on this page: Stream media from your computer using Zune.

Music is distributed in different formats, including MP3, WMA, and AAC. To listen to music in Apple’s AAC (Advanced Audio Coding) format from your iPod, download the Optional Media Update. This software is available for free from Xbox LIVE Marketplace.

To download the Optional Media Update

1. On your console, go to Bing, and search for "Optional Media Update."
2. Select Optional Media Update.
3. Select Optional Media Update again.
4. Select Confirm Download. The download is free.
5. Once your download is complete, select Continue, and then return to the Xbox Home.
6. Try playing the music again. If your console still does not play the music, the music format is not supported by the Xbox 360 console or it is copy-protected.