Renew your Xbox LIVE Gold Membership or Xbox Music Pass

Note If you can’t view the video, try this alternative link.

From your PC

To turn automatic renewal off: Click Sign In at the top of this page, or click My Account if you’re already signed in. The automatic renewal setting will be displayed near the top-center of the screen. Click Change next to Automatic Renewal.

On your console

When you’re approaching the end of your current Xbox LIVE Gold Membership, you’ll get a renewal message on your TV screen.

• Month-to-month membership: You’re notified 15 days in advance.
• 3 or 12 month membership: You’re notified 30 days in advance.

If automatic renewal is turned on for your membership, the membership will be renewed and will be billed to the “payment method” (credit card or PayPal account) that is saved in your Xbox LIVE account. Your access to Xbox LIVE Gold benefits will not be interrupted.

If your membership is not automatically renewed as described above, you can renew by using the credit card/PayPal account associated with your Xbox LIVE account or by redeeming a prepaid code purchased from a retailer. (Change your Xbox LIVE account payment option)

Note Use the prepaid code option if you don’t want credit card or PayPal account information saved in your Xbox LIVE account.

Do this on your PC

Sign in at the top of any xbox.com page, such as this one, or click My Account if you’re already signed in. Select Upgrade/Manage. Follow the steps to purchase a membership or redeem a code that you purchased from a retailer.

Do this on your console

1. Sign in using your Xbox LIVE gamertag.
2. Go to Settings and select Account.

3. Go to Your Memberships, and then select the membership that you have. (If you are renewing, your existing membership is Xbox LIVE Gold).

4. Select Modify Membership (to see a list of renewal options) or Redeem code.
5. Follow the steps to purchase a membership/extension or redeem a code.

When you complete the transaction, the following will occur:

• If you used the payment method associated with your account, a charge will be issued, and automatic renewal will be turned on for your Xbox LIVE account. (How to turn automatic renewal off.)
• Your membership will be extended by the length of the subscription you purchased.

Note If the payment option that you used was a credit card, you cannot remove the credit card from the account until your current membership expires. For more information, see Remove a payment option from your Xbox LIVE account.

If you get one of the following error messages, there may be a problem with your account. See the associated solution.

• Error: Your credit card has been declined several times by our billing service.

You might get this error if your credit card has expired or information on your credit card has changed. To resolve this problem, see Change payment for an Xbox LIVE membership.

• Error: 8015d080

If you get this error, contact Xbox Support.

Other error

If you get a different specific error code, try Xbox error code search. For more help with membership/subscription problems, contact Xbox Support.

You can easily change your Xbox Music Pass (also known as Zune Music Pass) subscription or cancel it.

Note If you cancel your Xbox Music Pass, media usage rights will expire at the end of your current billing cycle. You won't be able to play the songs you downloaded after the subscription period ends, even though they still appear in your music collection. Songs that you already purchased are yours to keep.

To update or cancel your Xbox Music Pass subscription

1. Go to your My Account page and sign in, if you're prompted.

Note Use the Microsoft account (also known as Windows Live ID) associated with your Xbox Music Pass.

2. On the Select a Membership page, you can change or cancel your subscription.
   • To change your Xbox Music Pass, select a different subscription, and then click Next.
   • To cancel your Xbox Music Pass, change the Automatic Renewal setting from Automatic Renewal: On to Automatic Renewal: Off.
3. Complete the change by clicking Confirm Purchase.