Home > Support > Billing and subscriptions > Control access to your Xbox LIVE account

Control access to your Xbox LIVE account

Overview

You can control access to your Xbox LIVE account by setting a pass code, or requiring your Microsoft account password to sign into your profile. For information about requiring your Microsoft account password on sign in, see Password protect your Xbox LIVE profile.

Set a pass code

You can use a pass code -- a button sequence on your controller -- to control access to your Xbox LIVE account. Once the pass code is set, anyone who wants to use your profile must enter the pass code before signing into Xbox LIVE.

  1. Go to Settings, select Account, and then select Account Security.
  2. Select Pass Code.
  3. On your controller, enter a four-button code by pressing X, Y, the triggers, the bumpers, and the directional pad.
  4. Enter your code again to confirm it.

Now when you sign in with your Xbox LIVE gamertag, you’ll be prompted to enter your Xbox LIVE pass code.

To change or reset your pass code repeat these steps. You need to enter the original pass code before you can change it.

I forgot the pass code for my Xbox LIVE account

If you forgot your Xbox LIVE account pass code, download your profile from Xbox LIVE.

Parental controls and online safety

The Xbox 360 console and Xbox LIVE offer a wide array of family and online safety options for your console and Xbox LIVE accounts.

Reset your Microsoft account password

For information about how to change your Microsoft account password, and for information about what to do if you can’t remember your Microsoft account password, see Manage your Microsoft account.

To provide better support, did this solution solve your problem?

Yes
No

Thank you for your feedback

Thanks for Your Feedback

Thank you for taking the time to send us your comments and suggestion about this article. Your feedback is important for us to improve our service.

Provide feedback on this page

Was this information relevant? What can we do to improve this information?
To protect your privacy, do not include contact information in your feedback. 0/255 characters

Assistance

ambassador.png Chat with an Ambassador

Connect to other Xbox customers like you who know their stuff and want to help.

 
contact_us.png Contact Us

Get in touch with an Xbox Support technician. We are ready and willing to help you!

Contact Us

Would you like to contact Support regarding the "Control access to your Xbox LIVE account" issue you were reading about or a different issue?