Billing and Subscription Support
Learn about the benefits of the 2 Year Xbox LIVE Gold Contract. It is an affordable way you can get all the benefits of the Xbox 360 with an Xbox LIVE account on a monthly subscription basis.
Cancel an Xbox LIVE account, turn off Xbox LIVE auto-renewals, or cancel a Gold Membership. For 2 Year Xbox LIVE Gold Contract subscribers, auto-renewal is not activated to renew when the subscription ends.
Review a complete list of your billings and purchases—games, music, movies and anything else—on Xbox LIVE.
Learn how to renew your Xbox LIVE Gold Membership with a credit card or a prepaid Gold Membership card—right from your Xbox 360 console.
There’s more than one way to pay for your Xbox LIVE account. Check out this page to learn about your payment options.
Did your credit card fail? Are you seeing the error codes 80190821, 8004ad43, or similar? Read this page to learn what’s going on and what you can do.
Learn what to do if you see a status code like 80153003, or an error message like “No Content Available,” when you try to buy something from the Xbox LIVE Marketplace.
Want to use your PayPal account as a payment option for Xbox LIVE? See if you live in a region where this is available, and learn how to do it. For 2 Year Xbox LIVE Gold Contract subscribers, PayPal, debit cards, and pre-paid cards are not valid payment options.
Learn how to change the name, postal address, phone number, or email address associated with your Xbox LIVE account.
Learn how to password protect your Xbox LIVE profile at your Xbox 360 console, another console, or at Xbox.com.
Manage access to your Xbox LIVE account by setting a pass code, or by requiring your Windows Live ID password to sign into your profile.
Try these solutions if you’re seeing error messages while trying to require a password to sign in to your Xbox LIVE profile.
If you’ve used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.