Add or remove Gold Family Pack members

Notes

• Only the primary account can add a member (secondary account) to a Gold Family Pack. If you’re adding an existing account, you’ll need the Microsoft account and password of the account that you’re adding.
• If the account that you want to add to your Family Pack is not stored on your console, you’ll need to download the Xbox LIVE gamertag.
• Existing Xbox LIVE accounts keep all Microsoft Points and gamerscores when you add them to the Gold Family Pack.

Console steps: Add someone to a Gold Family Pack

1. On your console, sign into Xbox LIVE with the primary account for the Gold Family Pack.


2. Go to Settings, and then select Family.

3. Select Add Family Member.

4. Under Your Gold Family Pack, select Available: Add Gold Family Member.

Note If you don’t see an ‘Available’ member, you may need to remove a member before adding a new member. The Gold Family Pack can have three secondary members.

5. Do one of the following:

• Select an existing gamertag on your console.
• Select Create New Profile.

6. Follow the on-screen instructions.

• If you’re adding an existing Xbox LIVE account to your Family Pack, you’ll need the Microsoft account and password for this account.


• If you’re creating a new Xbox LIVE account, you’ll need a Microsoft account. If you don't have one, sign up for a free account on your computer or a Microsoft account will be created for you during the sign up process.

7. Complete the on-screen steps to add the member to the Gold Family Pack.

If you receive an error while adding a member to the Gold Family Pack, see Troubleshooting Gold Family Pack for more information.

Notes

• Once an account is added to the Gold Family pack, the secondary account becomes parentally controlled by the primary account. This change can limit the types of content an account can purchase or download on Xbox LIVE.
• The final screen explains how existing Gold membership time is added to the Gold Family Pack. The Gold Family Pack receives one month of additional membership time for every two months of remaining Xbox LIVE Gold time. For example, if the secondary account has six months remaining on their Xbox LIVE Gold Membership, three months are added to the Gold Family Pack membership.

Computer steps: Add someone to a Gold Family Pack

1. Go to the Family Center.
2. Click Add Family Member
3. Enter the email address for the family member’s Microsoft account. If you don’t know a family member’s Microsoft account, see Find your Microsoft account or password for help.
4. Follow the on-screen instructions to enter their Microsoft account password and add them to the family.

Note If you created a new Xbox LIVE account using the above computer steps, you’ll need to download this account to your Xbox 360 console. For information on how to do this, see Move, delete, or download your Xbox LIVE gamertag.

The primary account can remove any member from the Gold Family Pack. Secondary accounts can remove only themselves from a Family Pack.

• If you remove a member from your Gold Family Pack, the account is downgraded to an Xbox LIVE Free Membership.


• After being removed, the account is still under parental control. See the remove parental controls topic later on this page.

Console steps: Remove a member from a Gold Family Pack

1. On your console, sign in to Xbox LIVE with the primary account for the Gold Family Pack.


2. Go to Settings, and then select Family.

3. Select the member you want to remove from the Gold Family Pack.


4. Go to Account Management, and then select Remove From Gold Family Pack.

5. Follow the on-screen instructions to remove the member from the Gold Family Pack. When prompted, confirm the removal.

Computer steps: Remove a member from a Gold Family Pack

1. Go to the Family Center.
2. Hover over a family member, and then click Remove from Family.

Once you remove parental control over an adult Gold Family Pack member, you can no longer manage that member's Xbox LIVE activities. You can still manage child and teen secondary accounts.

Console steps: Remove parental control

1. On your console, sign in to Xbox LIVE with the primary account for the Gold Family Pack.
2. Go to Settings, and then select Family.
3. Select the member you want to remove parental control from.
4. In Account Management, select Remove from Family.
5. Follow the on-screen instructions to remove parental control.

1. Go to the Family Center.
2. Hover over a family member, and then click Remove from Family.

As a secondary Gold Family Pack member, you can remove yourself from the Gold Family Pack. Removing yourself from the Gold Family Pack downgrades your membership to an Xbox LIVE Free Membership, and you lose access to all Gold Membership features.

If you have a child account, you can remove your account from a Family Pack, however, you’ll have to add another parent account the next time you sign in.

Leave a Gold Family Pack

1. On your console, sign in to Xbox LIVE with the secondary account you want to delete.
2. Go to Settings, and then select Account.
3. Select Leave Gold Family Pack.
4. Confirm the change.

Adult secondary Gold Family Pack members can remove parental control. If your account is a child account, you will still need an adult Microsoft account and password to sign into Xbox LIVE.

1. On your console, sign in to Xbox LIVE with your secondary account.


2. Go to Settings, and then select Account.


3. Select Leave Family.


4. Confirm the change. Parental control by the primary account is removed.

Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States. The legal adult age varies by country and region (for example, the adult age in Korea is 20).