Cancel your Xbox LIVE Gold (paid) membership

To cancel your membership at the end of the current term, turn off auto renewal by following these steps. With automatic renewal turned off, your membership will expire at the end of its term.

1. Sign in using your Microsoft account.

   Note Be sure to sign in using the Microsoft account associated with the Xbox LIVE account you want manage. If you do not know the Microsoft account email or password, see Find your Microsoft account.

2. Once you’re signed in, go to My Account.

3. In the Xbox LIVE section of the My Account page, click Cancel Auto Payment.

Note If you experience problems with this procedure, contact Xbox Support.

Note If you have the Xbox 360 Entertainment For All Plan (formerly 2 Year Xbox LIVE Gold Contract) and it is before the end of the two years, you are effectively canceling the subscription and will be charged an Early Termination Fee and any applicable taxes. At the end of your two-year agreement, your account will not be renewed automatically. Auto-renewal is not activated to renew your subscription when the contract ends. If you accidentally canceled your Xbox 360 Entertainment For All Plan, contact Xbox Support for help reactivating your subscription.