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Error 80151015 occurs when signing in to your account

You see the following error code when you try to sign in to your account on your Xbox 360 console:

Error code: 80151015

This may mean that your Microsoft account is blocked or your profile is corrupted.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Update your security information and then try to sign in again

Sign in to your account, and then click My account. At the bottom of the page, click Microsoft account security proofs, and then make sure your security information is correct and up to date.

For more information, see Add security information to your Microsoft account.

If you still can’t sign in, try the next solution.

Solution 2: Delete your profile, redownload it, and clear your cache

To resolve this issue, delete your profile and download it again. Then clear your cache and restart the console.

Step 1: Delete your profile

  1. Go to settings and select System.
  2. Select Storage.
  3. If you don’t connect any external storage devices to your console, select Hard Drive. If you do use external storage, select All Devices.
  4. Select Profiles.
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  1. Select the profile that you want to delete.
  2. Select Delete.
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  1. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements. 

Step 2: Clear the system cache and restart the Xbox console

Here's how:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
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  1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  2. Select Clear System Cache.
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  1. When prompted to confirm storage device maintenance, select Yes.
  2. Restart the Xbox console and try to sign in to your account.

If you still can’t sign in to your account, contact Xbox Support.

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