Enter your Microsoft account password. Forgotten your password? Reset your password.
Note If your account is an Xbox Live child account, the associated adult Microsoft account credentials must be provided to download the profile.
For Xbox 360:
Note For Xbox 360, you must also clear your system cache.
Delete your Xbox Live profile.
Go to Settings and then System.
Select Memory Unit or Hard Drive.
Select the gamertag for the profile that you want to delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
Enter your Microsoft account password. Forgotten your password? Reset your password .
Note If your account is an Xbox Live child account, the associated adult Microsoft account credentials must be provided to download the profile
Select the storage device for your profile (for example, Hard Drive).
Your profile will begin downloading. Once your profile is downloaded, you can choose whether to require input of your Microsoft account password to sign in to your profile. The Remember Password option is turned off by default, which means you’ll be prompted for your Microsoft account password when you sign in, unless you change this setting.
Solution 2: Verify the billing information for your Microsoft account
Verify the billing information for your Microsoft account. For example, verify that the billing address for your Microsoft account matches the billing address used by your credit card company. Also make sure that your Microsoft account payment details, including capitalization, match the information that is used by your credit card company.
Sign out of your Microsoft account, and then sign in again.
Sign in to Xbox Live, and then try to download the content again.
Solution 3: Try your purchase again later
Wait and try the transaction again in 24 to 48 hours. When multiple purchase failures occur, it can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
If you keep getting the error code message after 48 hours, try the next solution.
If you keep getting the error message, contact Xbox Support.