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Error 80153021 occurs when making a purchase on Xbox One or Xbox 360

You see the following error code and message when you try to make a purchase on your Xbox One or Xbox 360 console:

Purchase pending.
Status code: 80153021.

This may mean one of the following:

  • The Xbox Live service is temporarily unavailable.
  • There's something wrong with your account:
    • You may have an outstanding balance.
    • You Microsoft account country/region may not match your PayPal country/region.
    • Your billing information might be incomplete.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status
Go to Xbox Live status to see whether the service is up and running. If there are any service alerts, wait a while and then try again.

Solution 2: Resolve any outstanding balance
This error can indicate that you have an outstanding balance on your Microsoft account or that your payment option has expired. To add a new payment option and transfer any outstanding balance, see one of the following pages:

Solution 3: Update your billing information or use a different payment option
Make sure your billing information is up to date. You might also try the transaction using a different payment method.

To update your billing information or try a different payment option, see one of the following pages:

For information about using a prepaid code, see How to redeem an Xbox prepaid code.

Solution 4: Contact Xbox Support
If you keep experiencing the problem, contact Xbox Support.

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