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Error 80153021 occurs when making a purchase on Xbox One or Xbox 360

You see the following error code and message when you try to make a purchase on your Xbox One or Xbox 360 console:

Purchase pending.
Status code: 80153021.

This may mean one of the following:

  • The Xbox Live service is temporarily unavailable.
  • There’s something wrong with your account. You may have an outstanding balance, a mismatch with your PayPal country/region, or your billing information might be incomplete.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status
Go to the Xbox Live status page to see whether the service is up and running. If there are any service alerts, wait a while and then try again.

Solution 2: Update your billing information, address, or credit card details
Sign in to your account and make any necessary updates to your balances, membership statuses, and billing information. You may have to add another payment option.

If you need help updating a payment option, see How to change your Xbox Live payment option and transfer your balance. For information on changing your billing address, see How to change or update Xbox Live account billing information.

Solution 3: Contact Xbox Support
If you keep experiencing the problem, contact Xbox Support.

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