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Error 80153021 occurs when making a purchase on Xbox One or Xbox 360

You see the following error code and message when you try to make a purchase on your Xbox One or Xbox 360 console:

Purchase pending.
Status code: 80153021.

This may mean one of the following:

  • The Xbox Live service is temporarily unavailable.
  • There's something wrong with your account:
    • You may have an outstanding balance.
    • You Microsoft account country/region may not match your PayPal country/region.
    • Your billing information might be incomplete.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status
Go to Xbox Live status to see whether the service is up and running. If there are any service alerts, wait a while and then try again.

Solution 2: Resolve any outstanding balance
This error can indicate that you have an outstanding balance on your Microsoft account or that your payment option has expired. To add a new payment option and transfer any outstanding balance, follow the steps at Change your Xbox Live payment option.

Solution 3: Update your billing information
Sign in to your account and make any necessary updates to your billing information. See How to change or update Xbox Live account billing information.

Solution 4: Use a different payment option

Try the transaction using a different payment method. To add or change payment options on your account, see Add a payment option to your Xbox Live account.

For information about using a prepaid code, see How to redeem an Xbox prepaid code.

Solution 5: Contact Xbox Support
If you keep experiencing the problem, contact Xbox Support.

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