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You see the following error code and message when you try to make a purchase on your Xbox One or Xbox 360 console:
Status code: 80153021.
This may mean one of the following:
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Resolve any outstanding balance
If you have a payment option tied to an Xbox subscription that has an outstanding balance, you'll have to settle the balance owed before you can make a purchase on your console.
Here’s how to pay your past due balance online:
Note If your subscription is past due, adding a prepaid code will not settle the balance you owe. You’ll need to settle the outstanding balance using the steps above before redeeming your prepaid code.
Solution 3: Update your billing information
Make sure your billing information is up to date. To do so, see one of the following pages:
Solution 4: Verify that your Microsoft account country/region matches your PayPal country/region
If you recently moved to a new locale, you’ll need to update your settings and your billing information to match the new locale. To make sure that your Microsoft account country/region matches your payment option country/locale, see How to update your Microsoft account if you’re moving to a new country or region.
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