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Remove a payment option from your Xbox Live or Xbox Music account

Remove a payment option Go to Payment & billing in My Account to remove a payment option. Remember that before you remove the current payment option, you must first add a new one.

Overview

This article describes how to remove a payment option from your Xbox Live or Xbox Music account.

Note You can't remove the payment option that's associated with a membership unless you first provide a new one.

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On Xbox.com

Remember, before you remove an existing payment option, you must first add a new one. To add a new payment option using Xbox.com, sign in using your Microsoft account. Under Add payment option, click Credit card or PayPal.

If you don’t want to add another payment option, you can cancel auto renewal. To do this, sign in to the Subscriptions page  of your Microsoft account. Select Cancel automatic payment for the membership you’d like to cancel.

For more information, see How to cancel auto renewal on your Xbox Live Gold membership.

Here's how to remove a payment option from your Xbox Live or Xbox Music account by using Xbox.com:

  1. On a PC, go to Xbox.com.
  2. Sign in with your Microsoft account if necessary.
    If you don't know your Microsoft account credentials, see Find your Microsoft account email address and password.
  3. Select My Account.
  4. Select Payment & billing, and then select Remove payment option.
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  1. Next to the payment option you want to delete, select Remove.
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  1. Click Yes to confirm the removal.

On your Xbox One console

Remember, before you remove an existing payment option, you must first add a new one. To add a new payment option using Xbox One, see Add a payment option to your Xbox Live account.

If you don’t want to add another payment option, you can cancel auto renewal. To do so, see How to cancel auto renewal on your Xbox Live Gold membership.

Note Xbox One may not be available in all locales.

Here's how to remove a payment option from your Xbox Live account by using your Xbox One console:

  1. Sign in using your Xbox Live gamertag.
  2. Go to the Home screen and select Settings, or say “Xbox, go to Settings.”
  3. Select Payment & billing.
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  1. Go to the relevant payment option and select Edit.
  2. Follow the instructions to remove the payment option.

On your Xbox 360 console

Remember, before you remove an existing payment option, you must first add a new one. To add a new payment option using Xbox 360, see Add a payment option to your Xbox Live account.

If you don’t want to add another payment option, you can cancel auto renewal. To do so, see How to cancel auto renewal on your Xbox Live Gold membership.

Here's how to remove a payment option from your Xbox Live account by using your Xbox 360 console:

  1. Sign in using your Xbox Live gamertag.
  2. Go to settings and then Account.
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  1. Select Manage Payment Options.
  2. Select Remove Payment Option.
  3. Select the payment option you want to remove.

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