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Remove a payment option from your Xbox Live or Xbox Music account

QuickLink

Go to Payment & billing in My Account to remove a payment option. Remember that before you remove the current payment option, you must first add a new one.

Overview

This article describes how to remove a payment option from your Xbox Live or Xbox Music account.

Note You can't remove the payment option that's associated with a membership unless you first provide a new one. To add a new payment option, see Replace your Xbox Live payment option.

On this page

On Xbox.com

Remember, before you remove an existing payment option, you must first add a new one. To add a new payment option using Xbox.com, see "On your PC or Internet-enabled device" at Replace your Xbox Live payment option.

If you don’t want to add another payment option, you can cancel auto-renewal. To do so, see Cancel your Xbox Live Gold (paid) membership.

Here's how to remove a payment option from your Xbox Live or Xbox Music account by using Xbox.com:

  1. On a PC, go to Xbox.com.
  2. Sign in with your Microsoft account if necessary.
    If you don't know your Microsoft account credentials, see Find your Microsoft account email address and password.
  3. Select My Account.
  4. Select Payment & billing, and then select Remove payment option.
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  1. Next to the payment option you want to delete, select Remove.
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  1. Click Yes to confirm the removal.

On your Xbox One console

Remember, before you remove an existing payment option, you must first add a new one. To add a new payment option using Xbox One, see "On your Xbox One console" at Replace your Xbox Live payment option.

If you don’t want to add another payment option, you can cancel auto-renewal. To do so, see Cancel your Xbox Live Gold (paid) membership.

Note Xbox One may not be available in all locales.

Here's how to remove a payment option from your Xbox Live account by using your Xbox One console:

  1. Sign in using your Xbox Live gamertag.
  2. Go to the Home screen and select Settings, or say “Xbox, go to Settings.”
  3. Select Payment & billing.
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  1. Go to the relevant payment option and select Edit.
  2. Follow the instructions to remove the payment option.

On your Xbox 360 console

Remember, before you remove an existing payment option, you must first add a new one. To add a new payment option using Xbox 360, see "On your Xbox 360 console" at Replace your Xbox Live payment option.

If you don’t want to add another payment option, you can cancel auto-renewal. To do so, see Cancel your Xbox Live Gold (paid) membership.

Here's how to remove a payment option from your Xbox Live account by using your Xbox 360 console:

  1. Sign in using your Xbox Live gamertag.
  2. Go to settings and then Account.
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  1. Select Manage Payment Options.
  2. Select Remove Payment Option.
  3. Select the payment option you want to remove.

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