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Change your Xbox Live payment option

Change your payment option

If you want to change the payment option used for your Xbox Live account, follow the steps in Add a payment option to your Xbox Live account.

Overview

This article describes how to change the payment option used for your Xbox Live or Xbox Music account.

To change the payment option used for your membership, you need to:

  • First, add a new payment option to your account.
  • Next, remove your existing payment option and transfer any associated subscriptions to your new payment option.

On this page

On your PC or Internet-enabled device

First, you must add a new payment option to your account. To do this:

  1. Sign in to the Microsoft account billing website.
  2. On the Subscriptions page, select the subscription you want to modify, and then click Change payment option.
  3. Select the payment option you want to use from the list of active payment options, or select Add a new payment option, and then click Next.
  4. If you chose an existing payment option, skip to the next step. If you chose to add a new payment option, enter the information required, click Next, and then select your new payment option and click Next again.
  5. Review the confirmation message, and then click Change to confirm the change.
  6. You'll receive a message on the screen notifying you if the change was successful.

Next, you can remove a payment option and transfer your associated subscriptions:

  1. Sign in to the Microsoft account billing website.
  2. On the Payment options page, select the payment option you want to remove, and then click Remove.
  3. If there are subscriptions associated with that payment option, follow the prompts to transfer each subscription to a new or existing payment option. Otherwise, click Remove to confirm the removal.

On your Xbox One console

First, you must add a new payment option to your account. To do this:

  1. Sign in using the Xbox Live gamertag that’s associated with the membership for which you want to change the payment option.
  2. Go to Settings and select Subscriptions.
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  1. Select Manage payment options, and then select Switch payment options.
  2. Under Switch payment options, select the new payment option, follow the steps to add details, and then select OK.

Next, you can remove your previous payment option:

  1. Return to Manage payment options.
  2. Select Remove payment options.
  3. Follow the steps to remove your payment option.

On your Xbox 360 console

First, you must add a new payment option to your account. To do this:

  1. Sign in using the Xbox Live gamertag that’s associated with the membership for which you want to change the payment option.
  2. Go to settings and select Account Management.
  3. On the Account Management page, select Manage Payment Options.
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  1. Scroll right to Your Memberships and select the membership you want to update.
  2. Select Change Payment Options.

If this option appears grayed out, you may have to select Modify Membership to select a plan, or see Add a payment option to your Xbox Live account.

  1. Select the new payment option, and then select OK.

Next, you can remove your previous payment option:

  1. Return to Change Payment Options.
  2. Select Remove Payment Option.
  3. Follow the steps to remove your payment option.

Help with payment problems

If you’re getting an error message, look for help at Error & status code search.

If you're having problems making changes to your payment option, contact Xbox Support.

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