What has changed?
As part of the August 2013 release of the Xbox 360 system update, Microsoft Points are being retired. Transactions on Xbox 360 and Xbox One are taking place using your local currency* instead of Microsoft Points, offering you a new, convenient way to purchase exciting Xbox content. This change allows you to use a single Microsoft account to purchase a variety of content from your Xbox 360 or Xbox One, the Windows Store on a Windows 8.1 tablet or PC, and the Windows Phone Store on a Windows Phone 8. Availability of content for purchase varies by device and region.
How does this change affect me?
You’ll use local currency or an Xbox gift card (denominated in your local currency), in addition to other current payment methods available in your region, to purchase your favorite content on your Xbox 360 or Xbox One. The next time you initiate a purchase or redeem a Microsoft Points card or code on your console with your Microsoft account, we’ll add to your account an amount of currency equal to or greater than the Xbox stores value of your Microsoft Points, and your Microsoft Points will be retired (Xbox stores include the Xbox Games Store, Xbox Video Store, and Xbox Music Store). The currency we add to your account at the time of the transition will expire on June 1, 2015. However, the currency you purchase and add to your account after the transition will not expire.
What if I had an Xbox Live Gold Family Pack?
If you previously had an Xbox Live Gold Family Pack and were converted to an individual Xbox Live Gold membership before your Microsoft account was transitioned to local currency, your Microsoft account was transitioned to local currency automatically when your membership was converted.
Is there anything I need to do to transition my Microsoft account to local currency?
Start by buying something or redeeming a code after signing in on an Xbox 360 or Xbox One. For now, your billing account needs to be in a supported country, and you do need to use an Xbox 360 or Xbox One to make the transition, but we are working to also make the transition process available elsewhere, such as on xbox.com. After transitioning, you’ll still be able to use other payment options, including credit cards.
How do I check how many Microsoft Points, or how much local currency is in my Microsoft account?
Before your Microsoft account transitions to local currency, you can go to the Microsoft account Transactions page to view the Microsoft Points remaining in your Microsoft account. After your Microsoft account transitions, you can still go to the Microsoft account Transactions page to view the local currency remaining in your Microsoft account.
Which regions are affected by this change?
Microsoft Points are being retired in all regions. Content previously available for purchase with Microsoft Points is now available for purchase with currency in the following places:
|Belgium||Hong Kong SAR||Norway||Taiwan|
|Canada||India||Portugal||United Arab Emirates|
|Colombia||Israel||Saudi Arabia||United States|
How did Microsoft determine the amount of currency added to my Microsoft account?
To make this a seamless and positive experience for our customers, we have considered many factors to help ensure that the amount added to your Microsoft account is of equal or greater Xbox stores value than your Microsoft Points. The value of Microsoft Points in Xbox stores may not always be equivalent to retail price. Retail price is determined by the Retailer, whereas Xbox stores value reflects the value of Microsoft Points throughout Xbox stores.
What happens to my Xbox Live Rewards?
In August 2013, all your earned pending Microsoft Points were added to your account. When your account transitions, we’ll add to your account an amount of currency equal to or greater than the Xbox stores value of your Microsoft Points, inclusive of the value of your Xbox Live Rewards, and your Microsoft Points will be retired. Be sure to stay up to date with the latest Xbox Live Rewards at Xbox Live Rewards or by following @XboxLIVErewards on Twitter.
What happens to Microsoft Points cards?
Microsoft Points cards you purchase in retail stores will continue to be redeemable on your console and Xbox.com until further notice. Microsoft has no plans to discontinue acceptance of previously purchased Microsoft Points cards and codes. Xbox gift cards will be available for purchase in retail stores and through online retailers starting in late 2013. Availability of Microsoft Points cards varies by region.
What if I still have codes and/or Microsoft Points cards that I haven’t yet redeemed?
Go ahead and redeem them! Even after your account transitions, we’ll still accept unexpired Microsoft Points cards and codes until further notice, and we’ll add to your account an amount of local currency equal to or greater than the Xbox stores value of those Microsoft Points. When you next redeem a Microsoft Points card or code, those Microsoft Points will be retired, and your account will begin using your local currency instead. Microsoft Points cards and codes that you have purchased and choose to redeem after your account has transitioned will expire one year from the date the Microsoft Points are redeemed. Applies to US/Canada only: we will not apply taxes when you spend the currency that we add to your account at the time you redeem your Microsoft Points card or code.
If some or all of the currency in my Microsoft account has expiration dates, how can I make sure I use the earliest expiring currency first?
If you choose to use the currency in your Microsoft account for a purchase, we automatically use the earliest expiring currency first.
Will I be able to purchase currency online for my Microsoft account?
Xbox gift cards will be available for purchase through our online retailers’ websites and in local retail stores starting in late 2013. Availability of Xbox gift cards varies by region. These gift cards can be added to your Microsoft account online. In the meantime, please continue to purchase and redeem Microsoft Points cards and codes – we’ll accept them until further notice. Microsoft has no plans to discontinue acceptance of unexpired Microsoft Points cards and codes.
How do I redeem my codes?
You will first need to transition your Microsoft account to local currency on an Xbox 360 or Xbox One by either redeeming a code or by initiating a purchase after you have signed in to Xbox Live. After this transition, you will be able to continue redeeming your codes on Xbox.com and your Xbox 360 or Xbox One.
To redeem a code on your Xbox 360:
To redeem a code on your Xbox One:
After your Microsoft account has transitioned on an Xbox 360 or Xbox One, you can also redeem your codes on Xbox.com:
Can I transfer currency from one Microsoft account to another?
No. Currency in your Microsoft account can’t be transferred to another Microsoft account. Xbox gift cards make great gifts and can be purchased in retail locations or through any of our online retailers’ websites starting in late 2013. Xbox gift card availability varies by region.
Do I have to use the currency in my Microsoft account as my primary payment method?
No. Although your account is set up initially with the currency in your Microsoft account as your payment method, you can still directly purchase content from your Xbox 360 or Xbox One using any other current form of payment available in your region, including credit cards.
Can I split payment between my local currency and a credit card?
Yes. For most purchases, if the amount of local currency in your Microsoft account is not sufficient to pay for the content, you can charge the remainder to your credit card or PayPal account. PayPal availability varies by region. However, you must first select to purchase using your credit card or Paypal account and then you will see the option to use the remaining currency in your account. Split payment may not be an option for all content purchases.
Will I be taxed on the content that I buy in Xbox stores?
We will not apply taxes when you purchase content using currency that we add to your account at the time of the transition. However, when you use currency that you add to your account after the transition (including from Xbox gift cards), all appropriate taxes will be applied to those purchases.
What happens to the value added tax (VAT) that I paid during my Microsoft Points purchase? Do I have to pay VAT twice?
No. For regions with VAT we will add currency equal to or greater than the Xbox stores value (including VAT) of your Microsoft Points back into your Microsoft account at the time of transition; therefore you will only pay VAT once.
Why are some in-game Downloadable Content (DLC) Packs still priced in Microsoft Points?
The in-game prices you’ll see initially for some DLC Packs do not display in currency for in-game purchases. If you notice a DLC Pack is priced in Microsoft Points, please proceed with the purchase as usual by clicking the Download or Purchase button to see the purchase price in currency. When you confirm your purchase, the transaction will complete in currency.
Where can I use the currency in my Microsoft account?
The currency in your Microsoft account can be used to buy a variety of content from your Xbox 360 or Xbox One, the Windows Store on a Windows 8.1 tablet or PC, and the Windows Phone Store on a Windows Phone 8. Availability of content for purchase varies by device and region.
Can I buy an Xbox Live Gold membership with the currency in my Microsoft account?
The currency in your Microsoft account can’t be used to buy an Xbox Live Gold membership at this time.
Can I buy music with the currency in my Microsoft account?
Beginning Holiday 2013, you will be able to use the currency in your Microsoft account to sign up for an Xbox Music Pass on Xbox One. Dates and availability of music for purchase varies by device and region.
Can I still purchase movies, TV shows and music on Zune?
Zune Marketplace no longer supports rental or purchase of content. After your Microsoft account transitions to local currency, your Microsoft Points will be retired and you will no longer be able to rent or buy content on Zune Marketplace. Xbox Music also allows you to stream millions of songs for free at Music.Xbox.com or sign up for an Xbox Music Pass to stream songs and play them on your PC, tablet, Xbox 360, Xbox One, or the web. You can purchase or rent the latest movies, and TV shows on Xbox Video, available now on your Xbox 360, Xbox One, PC, and tablets with Windows 8.1 or RT, and coming soon to XboxVideo.com and your Windows Phone 8. For additional information on these changes, please visit the Important changes are coming to Zune Marketplace page. For additional information on using Xbox Music and Xbox Video, please visit Xbox Music and Xbox Video. Availability of movies, TV shows and music for purchase varies by device and region.
Will this impact my ability to use my Zune Music Pass?
No. You will still be able to stream or download songs with your Zune Music Pass. If you are on the original Zune Music Pass, you will also continue to be able to redeem your 10 monthly song credits through the Zune Marketplace.
Where can I get Xbox Music and Video?
|Xbox Music: Free Streaming||Xbox Music Pass||Xbox Video: Movies||Xbox Video: TV|
|United States||United States||United States||United States|
|New Zealand||New Zealand||New Zealand|
Can I use my Microsoft account to buy third-party subscriptions, such as Netflix, Vudu HD movies, HBO GO, or Hulu Plus?
No. Third-party subscriptions are not available for purchase through Xbox stores.
Can I redeem currency from a different region in my account?
No. You can only redeem currency from the region associated with your account.*
How can I learn more about the currency in my Microsoft account?
For more information on the currency in your Microsoft account, please visit Your Microsoft account FAQ.
*Prices in the United Arab Emirates will be in U.S. dollars.
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