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How to redeem an Xbox prepaid code

This article explains how to redeem Xbox prepaid codes so you can make Xbox purchases or extend your Xbox subscriptions.

Prepaid Xbox codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters, printed on a card purchased from a retailer.

You can redeem Xbox prepaid codes on your console or on a computer.

Video: Using a prepaid code on Xbox One

Watch the video Using a prepaid code on Xbox OneNote This video is available in English only.

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How to redeem a prepaid code in a browser

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, through a web browser and use them immediately. Here's how:

  1. In a browser, go to Redeem code, and then select Sign In.
  2. Enter the 25-character prepaid code, and then select Redeem.

How to redeem a prepaid code in the Xbox App on Windows 10

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, in the Xbox App on Windows 10 and use them immediately. To do so, follow these steps:

  1. Make sure you’re signed in to the Microsoft account for which you want to redeem the code.
  2. From the Home screen, scroll left and select the Store icon.
  1. In the middle of the Xbox Store screen, select Redeem a code.
  1. Enter your 25-character code, and then select Confirm.

How to redeem a prepaid code on an Xbox One console

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, on your Xbox One console and use them immediately. To do so, follow these steps:

  1. Make sure you are signed into the Microsoft account for which you want to redeem the code.
  2. From the Home screen, scroll right to Store.
  3. Under Games, select Use a code.
  4. Use one of the following methods to enter your prepaid Xbox code:
    • For QR codes: If you have a QR code, hold it where the Kinect sensor can scan it. If your Kinect can’t read the code, see the Xbox One Kinect Sensor Solution.
    • For 25-character codes:
      1. If you don’t have a QR code, or your code does not scan properly, select Or enter the 25-character code.
      2. Use the onscreen keyboard to enter your 25-character code on the Enter your code screen, and then select Enter. Don’t worry about hyphens, the system takes care of those for you.
      3. Select Confirm.

Once your code is redeemed, you’ll receive a confirmation message.

How to redeem a prepaid code on an Xbox 360 console

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

  1. Sign in to the Microsoft account for which you want to use the prepaid code.
  2. Press the Guide button on your controller.
  3. Select Games & Apps, and then select Redeem Code.
  1. Enter the 25-character prepaid code, and then select Done.
  2. When prompted, select Yes to confirm the redemption.

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