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How to redeem an Xbox prepaid code

This article explains how to redeem prepaid codes so you can make Xbox purchases and extend your subscriptions. It also explains how to check your Microsoft account balance.

Prepaid codes usually come in the form of a 25-character code printed on a card purchased from a retailer. You can use prepaid codes to make purchases without a credit card. You can redeem prepaid codes on your console or on a computer.

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Online steps: Redeem a prepaid code

You can redeem all types of prepaid codes, including Xbox gift cards and Xbox Live Gold cards, through a web browser and have them applied to your account immediately. Here's how:

  1. In a browser, go to Redeem code, and then select Sign In.
  2. Sign in with your Microsoft account.
  3. Select Redeem.
  1. Enter the 25-character prepaid code, and then select Confirm.

Xbox One console steps: Redeem a prepaid code

  1. From the Home screen, scroll right to Store.
  2. Under Games, select Browse All Games.
  1. Select Use a code. Or, say “Xbox, use code.”
  1. If prompted, sign in.
  2. Use one of the following methods to redeem your code:
  • For QR codes: If you have a QR code, hold it where the Kinect sensor can scan it. If your Kinect can’t read the code, see the Xbox One Kinect Sensor Solution.
  • For 25-character codes:
  1. If you don’t have a QR code, or your code does not scan properly, select Enter the 25-character code.
  2. Use the onscreen keyboard to enter your 25-character code. Don’t worry about hyphens, the system takes care of those for you.
  3. Once your code is redeemed, you’ll receive a confirmation message.

Xbox 360 console steps: Redeem a prepaid code

  1. Sign in to Xbox Live using the account for which you want to use the prepaid code.
  2. Press the Guide button on your controller.
  1. Go to Games & Apps, and then select Redeem Code.
  1. Enter the 25-character prepaid code, and then select Done.
  2. When prompted, select Yes to confirm the redemption.

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