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How to redeem an Xbox prepaid code

This article explains how to redeem prepaid codes so you can make Xbox purchases and extend your subscriptions. It also explains how to check your Microsoft account balance.

Prepaid codes usually come in the form of a 25-character code printed on a card purchased from a retailer. You can use prepaid codes to make purchases without a credit card. You can redeem prepaid codes on your console or on a computer.

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Note If you're on the Xbox 360 Entertainment For All Plan (US only), you cannot “stack” or combine prepaid subscriptions during the life of the contract. If you cancel the subscription before the end of the two years, you'll be charged an early termination fee and any applicable taxes.

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Web browser steps: Redeem a prepaid code

You can redeem all types of prepaid codes, including Xbox gift cards, Xbox Live gold cards, and Xbox Music Pass cards, through a web browser and have them applied to your account immediately. Here's how:

  1. In a browser, go to Redeem code and click Sign In.
  2. Sign in with your Microsoft account.
  3. Click Redeem.
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  1. Enter the 25-character prepaid code and click Confirm.
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Xbox One console steps: Redeem a prepaid code

  1. From the Home screen, scroll right to Store.
  2. Under Categories, select Games.
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  1. Select Use a code. Or, say “Xbox, use code.”
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  1. If prompted, sign in.
  2. If your prepaid code is a QR code, hold it up to your Kinect sensor.
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Otherwise, select Or enter the 25-character code, and then enter your code.

Xbox 360 console steps: Redeem a prepaid code

  1. Sign in to Xbox Live using the account for which you want to use the prepaid code.
  2. Press the Guide button on your controller.
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  1. Go to Games & Apps and select Redeem Code.
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  1. Enter the 25-character prepaid code and select Done.
  2. When prompted, select Yes to confirm the redemption.

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