Why Microsoft charges a small fee to create a child account

Why does Xbox Live charge me when I create an account for my child?

Microsoft and Xbox Live comply with the Children’s Online Privacy Protection Act (COPPA) regarding online account creation for children under age 13. COPPA requires that prior to gathering personal information from a child (under age 13), providers of online services obtain verifiable consent from the child’s parent. The most common method allowed by COPPA for obtaining parental consent is charging a small amount to the parent’s credit card. We charge 50 cents for this verification. These charges aren’t refundable.

Am I charged for each child I sign up?

Yes. Parental consent must be verified for each child. The credit card fee is one of the verification methods approved by COPPA.

Do other companies charge this fee?

Yes. Charging a credit card is the most commonly used method of verifying parental consent under COPPA.

How does Microsoft use this money?

The fee is donated to The National Center for Missing and Exploited Children. For more information about this organization, visit their website.

Where can I view billing details?

To view billing activity related to Xbox Live age verification charges, go to Microsoft Billing and Account Management and sign in using the Xbox Live profile that you used to create the child’s account.

Why do I get an error when I try to enter my credit card information?

Make sure that:

  • The information you typed matches your credit card (such as your full name and address).
  • Your credit card hasn’t expired.
  • Your credit card has been activated by your financial institution.

If you continue to get errors, contact your financial institution to check the status of the credit card.

Will my credit card number remain on the account?

Your credit card information will remain on the account and available for purchases and subscription renewals unless you choose to remove it. For more information, see Replace your Xbox Live payment option.

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