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How to cancel your Xbox subscription

Cancel your Xbox subscription Sign in to the Services & subscriptions page of your Microsoft account to cancel your subscription.

To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, a Groove Music Pass, EA Access, or The Elder Scrolls Online, you can do so online or on your console.

Video: Manage payments and subscriptions on Xbox

Watch the video Manage payments and subscriptions on Xbox. Note This video is available in English only.

Important

Note the following before you cancel your Xbox subscription:

  • You can’t cancel an Xbox subscription if it’s past due or suspended. You must pay the past due balance before you can cancel or turn off auto renewal.

    For more info, see one of the following pages:

  • If you have a prepaid subscription, you won’t see the Cancel or Remove option next to your Xbox subscription. You won’t need to cancel or turn off auto renewal because prepaid subscriptions automatically expire and you aren’t billed.

How to cancel your Xbox subscription online

You can cancel your Xbox subscription either immediately or by stopping automatic renewal.

If you cancel your Xbox subscription immediately, you’ll also lose access to the subscription service at the same time. If you stop automatically renewing your subscription, you can continue to use the subscription service until it expires.

For more info, refer to one of the following pages:

  • To cancel your Xbox subscription immediately, go to Cancel a Microsoft subscription, select Cancel immediately on the left side of the page, and then follow the instructions.
  • To stop automatically renewing your subscription, go to Cancel a Microsoft subscription, select Stop automatic renewal on the left side of the page, and then follow the instructions.

How to cancel an Xbox subscription on your Xbox 360 console

  1. On your Xbox One console, select Settings > Account > Subscriptions.
  2. Choose the subscription you want to cancel, and then press the A button  .
  3. Under Payment and billing, select Cancel Subscription and follow the instructions.

Need additional help canceling your Xbox subscription?

If you're having problems canceling your Xbox subscription, review the following info before contacting Xbox Support:

I already canceled my Xbox subscription, but I was still charged for it.
If you were charged after you canceled your Xbox subscription, this likely indicates you had a pending balance for the current subscription time when you turned off auto renewal. If you canceled the subscription, you won't be charged again. 

I don't see any option to cancel my Xbox subscription when I sign in. 
If you sign in to your Microsoft account and see an option to Renew but not to Cancel, you've already turned off auto renewal and won't receive additional charges. 

I don't see any Xbox subscriptions when I sign in, but I still have a charge for an Xbox subscription. 
If you don't see any subscriptions listed when you sign in to your account, make sure that you're signed in to the correct Microsoft account. If you're not sure what Microsoft account you're using for your Xbox subscription, use the Lost Account Solution or the Lost Password Solution

I'm paying for another person's subscription.
If you're paying for another person's Xbox subscription, you can't cancel the subscription. The owner of the Microsoft account must follow the steps in the Cancel your Xbox subscription online section found on this page to cancel their Xbox subscription.

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