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How to pay a past due balance on an Xbox subscription

Pay your outstanding balance

Select the Pay now button to pay your outstanding balance on your Xbox subscription.

Video: Manage payments and subscriptions on Xbox

Watch the video Manage payments and subscriptions on Xbox. Note This video is available in English only.

When your Xbox subscription is suspended and you have an outstanding balance, you must pay the balance in full to continue using it. Here’s how to pay your past due balance online:

  1. Sign in to your Services & subscriptions page with your Microsoft account.

    Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.

  2. Find your past due subscription in the list. The amount past due will be in red.
  3. Select Pay now, and then follow the instructions to pay the balance due.

Note Adding a prepaid code will not settle the balance you owe. You need to settle the outstanding balance using the steps above before redeeming your prepaid code.

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