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Troubleshooting: Xbox One

“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Syncing Xbox One game saves to the cloud error messages
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Xbox One game disc exchange
Learn how to exchange damaged Microsoft Xbox One discs through the Microsoft Game Disc Exchange Program.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Recording problems with Game DVR
Learn what to do if you have problems recording with Game DVR.
Problems with Xbox One achievements and challenges
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Troubleshoot problems with Xbox Play Anywhere games
Find answers to problems you may be having with your Xbox Play Anywhere game on Xbox One or Windows 10.
Troubleshoot issues accessing EA game trials
Find solutions to problems getting early access to EA game trials.

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