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Console: Troubleshoot

"I need help with my Xbox 360 network connection"
If your Xbox 360 console is having network connection issues of any kind, find the best solution for the specific connection issue you’re experiencing.
Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
Xbox 360 Disc Drive Solution
Learn what to do if the disc drive on your Xbox 360 console can’t read discs or won’t open or close.
How to clear the cache on Xbox 360
Learn how to clear the system cache on your Xbox 360. This can often resolve issues with your Xbox 360 console.
Xbox 360 Screen Freeze Solution
Learn what to do if your Xbox 360 console stops responding or the screen freezes while playing.
"I am experiencing slow performance when playing games on Xbox Live."
Find out about what solutions to try if you’re able to connect to Xbox Live, but are getting slow performance or lag when playing games on Xbox Live.
Manually eject your Xbox 360 console disc tray
If the disc tray on your Xbox 360 console is stuck shut, here's how you can manually open it.
Three flashing red lights on an original Xbox 360 console
Three flashing red lights means there’s a hardware problem with your original Xbox 360 console or power supply. Try these solutions to solve this problem.
Xbox 360 No Power Solution
Learn what to do if your Xbox 360 console will not turn on.
"My Xbox can’t see my wireless network"
Find out about what solutions to try if your Xbox console can’t see your wireless network.
Xbox 360 Flashing Lights Solution
Flashing lights on your Xbox 360 console could mean that it needs repair, more power, or maybe just more space. Check here to learn more about what the flashing lights mean and what you’ll need to do.
Check the Xbox 360 power supply
Problems with your Xbox 360 console can sometimes be solved by making sure your power supply connections are firmly secured. If you're having problems, try these steps.
"I'm getting randomly disconnected from Xbox Live"
Find out about what solutions to try if you find you’re being randomly disconnected from Xbox Live.
Xbox 360 power supply
Find details here about the Xbox 360 console’s power supply unit and power supply cords.
Xbox 360 console turns off unexpectedly
Find out how to troubleshoot when your Xbox 360 console turns off unexpectedly.
Troubleshoot Xbox 360 Hard Drives
Learn how to resolve common Xbox 360 Hard Drive problems.
Add or remove an Xbox 360 Hard Drive
Find out how to install or remove an Xbox 360 Hard Drive from the original Xbox 360, Xbox 360 S, or Xbox 360 E console.
Your Xbox 360 TV or monitor is blank
Xbox Blank Screen | Xbox 360 Monitor Issues - Xbox.com
One red light flashes on an original Xbox 360 console
One flashing red light on an original Xbox 360 console means that the console has suffered a system error. Try these solutions to resolve the problem.
Xbox 360 images on your TV are unclear
Find out what to do when the image on your TV does not display clearly when you use your Xbox 360 console.
Two red lights on an original Xbox 360 console
Two flashing red lights on an original Xbox 360 console means the console is overheating. Try these solutions to resolve the problem.
Xbox 360 error codes
View a list of Xbox 360 error codes and learn to troubleshoot Kinect, hardware, and software update problems on your console.
How to turn on/off your Xbox 360 console and wireless controller
Learn how to turn on or turn off your Xbox 360 console and Xbox 360 wireless controller.
The Xbox 360 console power button blinks red
If you have a blinking red light on the power button of your Xbox 360 console, it's because your console is overheating.
Four lights flash red on your original Xbox 360 console
Four flashing red lights on an original Xbox 360 console usually indicate a problem with the A/V cable.
Xbox 360 Dashboard displays text in the wrong language
Learn how to change the language for your Xbox 360 console and Xbox Live account. You may need to do this if Xbox Dashboard text appears in another language.
Your Xbox 360 E console restarts or your TV screen goes blank when you change inputs on your TV
Learn how to troubleshoot when your Xbox 360 E console restarts or your TV loses picture when you change inputs on your TV.
“I am experiencing low streaming quality on Xbox Live.”
Find out about what solutions to try if you’re able to connected to Xbox Live but are experiencing poor streaming quality.
Troubleshoot the Xbox 360 Dashboard
Find out what to do if your Xbox 360 Dashboard looks different than references show, your friends list has disappeared, or your console randomly restarts.
"Secure HDCP link not found" error when playing a DVD or streaming a Netflix movie on Xbox 360
Learn how to troubleshoot a "Secure HDCP" error that occurs when you try to watch a DVD or a film in the Netflix app on your Xbox 360 console.

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