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Networking

About Xbox Live on Xbox 360
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
"I need help with my Xbox 360 network connection"
If your Xbox 360 console is having network connection issues of any kind, find the best solution for the specific connection issue you’re experiencing.
Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
How to configure wireless network settings on your Xbox 360 console
Learn how to configure wireless settings on your Xbox 360 console
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
"I am experiencing slow performance when playing games on Xbox Live."
Find out about what solutions to try if you’re able to connect to Xbox Live, but are getting slow performance or lag when playing games on Xbox Live.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Connect your Xbox 360 console to Xbox Live using a Windows computer in place of a router
Learn how to connect your Xbox 360 console to Xbox Live by using your Windows computer instead of a router.
"I'm getting randomly disconnected from Xbox Live"
Find out about what solutions to try if you find you’re being randomly disconnected from Xbox Live.
Xbox 360 network ports and router configurations for Xbox Live
Learn which network ports are used when configuring a firewall or router to use with an Xbox 360 console and Xbox Live.

Support resources

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