Warranty and service

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Learn how to get you Xbox 360 console or Kinect sensor serviced.
Find information about a service order you placed for your Xbox 360 console or Kinect sensor.
Learn how to find the serial numbers for your Xbox 360 console and Kinect sensor. Also, see where to find your Xbox 360 console ID.
We encourage all owners to recycle Xbox 360 consoles, accessories, packaging, and batteries. It's easy and environmentally responsible. Find Microsoft-sponsored recycling opportunities in your area.
Find out how to locate a FedEx store so you can ship a non-working Microsoft Xbox 360 console or Kinect sensor to a Microsoft Service Center.

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