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Warranty and service: FAQ

Find answers to frequently asked questions about requesting service for your Xbox One or Xbox 360 console, Kinect sensor, or accessory.
Find answers to frequently asked questions about Xbox One warranties and registration.
Find answers to frequently asked questions about packing and shipping your Xbox One console, Xbox 360 console, or Kinect sensor for service.
Learn about the discontinuation of support for the Original Xbox 360 console and how it might affect you.

Support resources

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