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Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
Troubleshoot Xbox 360 connection to Xbox Live
If you can’t connect your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
How to get a new Xbox 360 update
The Xbox 360 console software is periodically updated with new features. Find tips and suggestions for updating your console’s software via Xbox Live, a game disc, or even a USB flash drive.
Xbox 360 Disc Drive Solution
Learn what to do if the disc drive on your Xbox 360 console can’t read discs or won’t open or close.
Manually eject your Xbox 360 console disc tray
If the disc tray on your Xbox 360 console is stuck shut, here's how you can manually open it.
Troubleshoot problems with an update to your Xbox 360 console
Fix Xbox 360 console software problems and error messages that can occur when trying to update the Xbox 360 console software.
How to hook up your Xbox 360 S or Xbox 360 to a TV
A step-by-step walkthrough for the A/V novice explaining how to connect your Xbox 360 console to your television or monitor.
How to clear the cache on Xbox 360
Learn how to clear the system cache on your Xbox 360. This can often resolve issues with your Xbox 360 console.
Xbox 360 No Power Solution
Learn what to do if your Xbox 360 console will not turn on.
Flashing Lights Wizard
Flashing lights on your Xbox 360 console could mean that it needs repair, more power, or maybe just more space. Check here to learn more about what the flashing lights mean and what you’ll need to do.

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