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Xbox Live

Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error code 8007065b when you’re using Xbox Live.
About Xbox Live on Xbox 360
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn what to do if you see error 80151012 when you try to use your Microsoft account on Xbox Live.
Learn what to do if you see error 8015190B when you try to connect to Xbox Live on your Xbox 360 console.
Learn what to do if you see error code 80151909 when you’re downloading your profile.
Learn about error 80151011 and what to do if you see it when you try to sign in to Xbox Live.
Find friends and connect on Xbox Live
Learn how to find and connect with your friends on Xbox Live. Find out how to send a friend request, start a party, remove a friend, and more on your Xbox 360 console.

Support resources

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