Find answers to frequently asked questions about Xbox One cloud game saves.
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.
Find out how the Xbox One differs from the Xbox 360 and learn which features are compatible.
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Learn how to exchange damaged Microsoft Xbox One discs through the Microsoft Game Disc Exchange Program.
Learn how to delete games or apps to create free space on your Xbox One console.
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Find out how to troubleshoot multiplayer or matchmaking issues in Halo 5: Guardians.
Find solutions to try if you’re getting an error message when you run the Xbox One Multiplayer Connection Test.
Have performance or stability problems with your Xbox One games? Restarting or power cycling your console will resolve most common issues.
Learn what to do if you have problems recording with Game DVR.
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Find out how to troubleshoot slow game or app downloads on your Xbox One console.