Kinect

Troubleshoot

Having trouble getting your Xbox One Kinect Sensor to turn on? Learn how to troubleshoot this issue.
Learn how to get your Kinect sensor recognized by your Xbox One console.
Having trouble when you try to use voice commands? Learn how to troubleshoot voice command issues with your Kinect sensor.
Having trouble with your Kinect sensor? Learn tips and tricks for troubleshooting Kinect issues.
If you need a longer cable to connect your Kinect sensor to your console, you may need to reconfigure your play space. Learn about options for configuring your play space.
Find out what to do when your Kinect sensor doesn't recognize you and doesn’t automatically sign you in to Xbox Live and your Xbox One console.
Learn how to fix Kinect errors on your Xbox One console.
Is the lens on your Kinect sensor dirty or smudged? Learn how to clean the lens on your Kinect sensor.
Learn what to do when the Xbox One Kinect selects an inanimate object as the player when it scans the play area.

Support Resources