Find solutions to try if you’re getting an error message when you run the Xbox One Network Connection Test.
Find out how to troubleshoot slow game or app downloads on your Xbox One console.
Learn about the network settings on your Xbox One and common network troubleshooting procedures.
If you have a firewall or router, you might need to make a configuration change for your Xbox One console to communicate with Xbox Live. Here's where to find out what ports you need to have open.
Find solutions to try if you can’t hear your friends online, or you can’t join or host an online multiplayer game.
Find solutions to try if you’re getting an error message when you run the Xbox One Multiplayer Connection Test.
Using your Xbox One offline: Find out what you can do and how to set your console to offline so it doesn't automatically connect to the Internet.
Find out about what solutions to try if your Xbox One is able to connect to Xbox Live, but you’re experiencing slow performance or lag when playing games on Xbox Live.
Find out about solutions to try if you’ve previously been able to connect your Xbox One to Xbox Live, but are now unable to connect.
Find out about what solutions to try if your Xbox One console can’t see your wireless network.
Find out about what solutions to try if you find your Xbox One is being randomly disconnected from Xbox Live.