If you're using your Xbox One console and you can't hear your friends online, or you can't join or host an online multiplayer game, find a solution.
Learn about the network settings on your Xbox One and common network troubleshooting procedures.
Find solutions to try if you’re getting an error message when you run the Xbox One Network Connection Test.
If you have a firewall or router, you might need to make a configuration change for your Xbox One console to communicate with Xbox Live. Find out here what ports you need to have open.
Find out how to troubleshoot slow game or app downloads on your Xbox One console.
Find solutions to try if you’re getting an error message when you run the Xbox One Multiplayer Connection Test.
Using your Xbox One offline: Find out what you can do and how to set your console to offline so it doesn't automatically connect to the Internet.
Find out about solutions to try if you’ve previously been able to connect your Xbox One to Xbox Live, but are now unable to connect.
Find out about what solutions to try if your Xbox One is able to connect to Xbox Live, but you’re experiencing slow performance or lag when playing games on Xbox Live.
Find out about what solutions to try if your Xbox One is connected to Xbox Live, but you are experiencing poor streaming quality.
Find out about what solutions to try if you find your Xbox One is being randomly disconnected from Xbox Live.