System

Troubleshoot

Learn what to do if you’re having trouble loading a disc on your Xbox One console.
Learn what to do if your Xbox One console won’t power on.
Learn what to do if your Xbox One console does not detect an external storage drive.
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
If you’ve started a party on your Xbox One, but you’re having problems turning on party chat, hearing your friends, being recognized by Kinect, or are frequently disconnected from Xbox Live, check out these solutions.
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Learn how to manually eject a disc from the Xbox One console.
Learn what you can do to get the best video quality possible from your Xbox One console.
Learn what to do if your Xbox One console turns off unexpectedly.
Learn about console ventilation and how to properly position your Xbox One.
Learn how to replace damaged Microsoft Xbox discs through the Microsoft Game Disc Replacement Program.
Learn why your audio quality is poor or you’re not getting sound from the set-top box attached to your Xbox One console.
Find out how to change the display resolution for your TV on your Xbox One console.
Learn what to do if you get an HDCP error when playing certain kinds of content on your Xbox One.
Learn basic troubleshooting steps so you can resolve issues on your Xbox One console.

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