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System: Troubleshoot

Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
Learn what to do if your Xbox One console won’t power on.
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Have performance or stability problems with your Xbox One games? Power cycling your console will resolve most common issues.
Find out what to do if you can't switch to party chat on your Xbox One console.
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Learn how to manually eject a disc from the Xbox One console.
Learn what you can do to get the best video quality possible from your Xbox One console.
Learn what to do if your Xbox One console turns off unexpectedly.
Learn about console ventilation and how to properly position your Xbox One.
Learn how to replace damaged Microsoft Xbox discs through the Microsoft Game Disc Replacement Program.
Learn why your audio quality is poor or you're not getting sound from the set-top box attached to your Xbox One console.
Find out how to change the display resolution for your TV on your Xbox One console.
Learn what to do if you get an HDCP error when playing certain kinds of content on your Xbox One.
Learn basic troubleshooting steps so you can resolve issues on your Xbox One console.
Learn how to close Internet Explorer tabs when you can’t browse to another page on your Xbox One console.
If you’ve started a party on your Xbox One, but you’re having problems hearing your friends or being recognized by Kinect, check out these solutions.

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