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Warranty and service

Getting your Xbox console or Kinect sensor serviced
Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Help with your existing Xbox or Kinect service order
Find information about a service order you placed for your Xbox console or Kinect sensor.
Xbox warranty and registration FAQ
Find answers to frequently asked questions about Xbox One warranties and registration.
Getting your Xbox console, Kinect sensor, or accessory serviced FAQ
Find answers to frequently asked questions about requesting service for your Xbox One or Xbox 360 console, Kinect sensor, or accessory.
Packing and shipping your Xbox console or Kinect sensor for service FAQ
Find answers to frequently asked questions about packing and shipping your Xbox One console, Xbox 360 console, or Kinect sensor for service.
Product Warranty: Xbox One console
Learn about the warranty for the Xbox One and Kinect sensor.
Find the Xbox One console ID, device ID, Xbox One serial number, and Kinect serial number
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect sensor.
Microsoft Complete for Xbox One
Learn how to extend the warranty of your new Xbox One to three years with Microsoft Complete.
Read the Microsoft Complete Terms & Conditions for your country or region.
Xbox Services Terms & Conditions
Read the Terms & Conditions that govern Xbox service.

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