Warranty and service

Learn how to get your Xbox One console or Kinect sensor serviced.
Find out how to pack a non-working Microsoft Xbox One console or Kinect sensor for shipment to a Microsoft Service Center from a FedEx store.
Find information about a service order you placed for your Xbox console or Kinect sensor.
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect Sensor.
We encourage all owners to recycle Xbox One consoles, Xbox 360 consoles, accessories, packaging, and batteries. It's easy and environmentally responsible. Find Microsoft-sponsored recycling opportunities in your area.
Find service center addresses so you can send your Xbox One console, accessories, or Kinect sensor for repair.

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