Warranty and service

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Learn how to get your Xbox One console or Kinect sensor serviced.
Find out how to pack a non-working Microsoft Xbox One console or Kinect sensor for shipment to a Microsoft Service Center from a FedEx store.
Find information about a service order you placed for Xbox One.
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect Sensor.
Learn how to find Microsoft-sponsored recycling opportunities near you or get a mailing label to send in your products for recycling.
Find Service Center addresses so you can send your accessories, Xbox One console or Kinect sensor for repair.

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