Billing and Subscriptions : Account Management

Learn how to resolve common account errors you might see when using Xbox LIVE and your Microsoft account. These include errors related to sign-in, credit cards, gamertags, and Xbox LIVE Gold subscription renewals.

Learn how to turn off automatic renewal or cancel your Xbox LIVE Gold membership.

Learn how to cancel your Xbox Music Pass.

Find your Microsoft account information, learn how to change or reset your Microsoft account, password-protect your Xbox LIVE profile, troubleshoot Xbox LIVE sign-in problems, troubleshoot Xbox LIVE profile password errors, and troubleshoot Xbox 360 password-reset and email-address problems.

Read about the differences between Xbox LIVE, Xbox Music, and Microsoft accounts.

When you change the region of your Xbox LIVE account, certain things change in your account while others are unaffected. Learn what the changes are and how to address them.

Learn what to do if you see error message "The e-mail address or password you entered is not valid. Please try again." when you’re trying to sign in to Xbox LIVE.

Learn more about the 30-day Xbox LIVE trial Gold Membership.