Learn how to get your Xbox 360 console, Kinect sensor, or other Xbox product repaired. It’s easy—send us the non-working product, and we’ll repair it. Here’s how it works.
Find the answers to frequently asked questions about Xbox 360 console repair under warranty.
Purchase an Xbox 360 or Kinect sensor extended service plan through the Microsoft Extended Service Plan to lengthen the standard warranty period.
If a Microsoft Xbox 360 accessory needs service, here’s how to pack and ship the accessory to a Microsoft Service Center.
Learn how to find the console ID and serial number of your Xbox 360 console. Also, see where to find the serial number on your Kinect Sensor.
Learn how easy it is to recycle your Xbox 360 console and accessories. Find Microsoft-sponsored recycling opportunities near you or receive a mailing label to send in your products for recycling.
Do you need to see the warranty for your Xbox 360 or Kinect sensor? We've got them all right here in one convenient place.
Here’s how to pack and ship a console to a Microsoft Service Center from a FedEx store.