Learn what to do if you having trouble signing in or encounter an error with Games for Windows LIVE.
Check the status of the Xbox LIVE service to confirm that it is up and running.
See Xbox LIVE countries and regions to confirm that Games for Windows LIVE is supported in your area.
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software, such as viruses. We do not recommend this workaround, but we are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
If you have a firewall or network hardware, such as a router, you may need to make a configuration change for your computer to communicate with Xbox LIVE. This configuration change is sometimes called "opening ports" or "port forwarding."
The following ports need to be open to play Games for Windows LIVE games:
For more information, see Network ports used by Games for Windows LIVE.
Clearing your browser’s Internet cache and enabling cookies may resolve your sign-in problem. For information on how to do this, click your browser in the following list:
If you still can’t sign in to Games for Windows Marketplace, contact your Internet service provider for help.
If you receive this error message, it means that you’ve entered the wrong Microsoft account (formerly “Windows Live ID”) information. Your Microsoft account is the e-mail address and password that you gave when you signed up for Games for Windows LIVE.
To resolve this problem, sign in to Games for Windows LIVE again by using your Microsoft account. If you do not have a Microsoft account, use your existing Xbox, Xbox LIVE, or Zune profile to sign up for Games for Windows LIVE, or create a profile and then sign up.
If you have an existing profile, follow these steps:
If you need to create a profile, follow these steps:
When you sign up for Games for Windows LIVE, you can select an existing Microsoft account or create a new one. (This is the Microsoft account that you will use to sign in to Games for Windows LIVE.)
If you get this error, it usually means that a network problem is keeping your computer from connecting to Games for Windows LIVE.
To resolve this problem, try the following:
If this doesn’t resolve the problem, verify that your computer is connected to the Internet by opening a web page in your browser. If you can connect to the Internet, a firewall may be preventing the connection to Games for Windows LIVE.
For more information about firewalls and Games for Windows LIVE, see the following articles:
If you get this error message, it means that the profile you’re using is missing the correct user information to sign in to Games for Windows LIVE.
To resolve this problem, follow these steps:
If you get this error message, it means that your profile was used to sign in to Games for Windows LIVE on more than one computer or console at a time. Your profile can only be used to sign in to Games for Windows LIVE on one computer or console at a time.
If you are connected to Games for Windows LIVE on one computer and then you try to sign in with the same profile on another computer, the profile on the first computer will automatically be signed out.
If you get this error message, it means that there’s a problem with your Microsoft account.
To resolve the problem:
If you get this error message, it means that you have multiple network adapters on your computer or your firewall is incorrectly configured.
To learn how to resolve this problem, see When you try to link to Games for Windows LIVE in a Games for Windows LIVE game, you receive the error message "Can’t download the update."
This error message provides specific error codes that correspond to specific problems and solutions.
You may get one of the following errors when you try to use Games for Windows Live.
The LIVE service is not available. Try again later. Check the status of the Games for Windows LIVE service.
For more help, see these Microsoft Knowledge Base articles:
Games for Windows LIVE cannot obtain an IP address from the selected network device. Make sure that you have selected the correct network device.
For more help, see these Knowledge Base articles:
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