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Games for Windows: Frequently asked questions

Games for Windows LIVE

Games for Windows LIVE is a collection of PC games with LIVE connectivity distributed through xbox.com. Games for Windows LIVE titles take advantage of the same Xbox LIVE profile as Xbox games, and they feature achievements, online status, and other features common to Xbox console titles.

You will need a free Xbox LIVE account and the Games for Windows Marketplace client  to play a Games for Windows LIVE title.

Overview

Q: Can I change my gamertag?

Yes, you can change your gamertag for a fee.

Q: How do I change my Microsoft account password?

1. Go to accounts.live.com and sign in with your Microsoft account information.

2. Under Account Security, click Change next to Password.

Q: How do I convert my child account to an adult account?

If you have reached the age of adulthood (18 in the United States), contact Games for Windows Support to promote your account to an adult account. The age of an account owner is calculated using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.

Q: Where is Games for Windows LIVE available?

For a list of the countries and regions where the LIVE service is supported, see Xbox LIVE countries and regions.

Q: I get an error message when I try to purchase Microsoft Points.

Contact Games for Windows Support using the Assistance section at the bottom of this page.

Q: I need help with my account.

Please see the Assistance section at the bottom of this page for more information.

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