Games for Windows LIVE connection help
Games for Windows LIVE connection error symptoms
If you get an error when you sign in to the Games for Windows LIVE Marketplace, try the solutions below.
Games for Windows LIVE connection errors
Topics
Error: Can’t connect to LIVE
To resolve this problem, try the following:
- Check the status of the Games Windows LIVE service.
- Try the solutions on this page: Can’t sign in to the Games for Windows Marketplace.
Error: Your LIVE membership is not valid
If you get this message, your profile does not contain the correct Microsoft account or password. To resolve this Games for Windows LIVE connection error, try the solutions on this page: Can’t sign in to the Games for Windows Marketplace.
Error: You were signed out of LIVE because another person signed in using your account
If you receive this message, it means you are signed in to your profile on another computer or Xbox 360 console. You are automatically signed out whenever you sign in to Games for Windows LIVE on another computer or console.
Error: Can’t connect to LIVE. Error code: 0x8015####
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Error code |
More information |
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0x80150003
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The LIVE service is not available. Try again later. Check the status of the Games for Windows LIVE service. |
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0x80150007
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Games for Windows LIVE cannot obtain an IP address from your network device. Make sure that you have selected the correct network device. For more information, see the following Microsoft Knowledge Base article: |
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0x80151006 |
Your Microsoft account is valid, but it is not associated with a LIVE account. To sign up for a LIVE account with your Microsoft account, go to Join Xbox LIVE. |
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0x80151007 |
An update to Games for Windows LIVE is required. Go to Game for Windows Marketplace and click Download. |
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0x80151103 |
The LIVE service is not available to authenticate your Microsoft account. Try again later. |
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0x80151105
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Your account has been suspended, and you can't sign in to Games for Windows LIVE. For more information, see Games for Windows LIVE account suspensions. |
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0x80151106 |
The number of Xbox LIVE activations that are allowed for this product key has been exceeded. |
If you receive an error message that isn’t listed on this page, try searching for it on the Xbox error code/status code search page.
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