This article describes what to do if your Xbox 360 Controller for Windows isn't working correctly.
Many PC games allow you to play with an Xbox 360 controller for Windows instead of just a keyboard or mouse. The solutions on this page help if you have problems with a controller. Before you get started:
Note If you experience the issue only in a specific game, contact the publisher of the game for support (find publisher contact information).
Note A driver is a software program that lets the device—in this case the Xbox 360 Controller for Windows—work with Windows and the game.
You can download the latest drivers for the Xbox 360 controller for Windows from the Software Downloads section of the Microsoft Hardware website. You should also download and install any critical or important updates to Windows by running Windows Update.
The Xbox 360 Controller for Windows needs a powered USB port. If the controller is not working correctly, try changing the controller to a differenct USB port. Avoid using USB hubs or the front ports on a PC. Unpowered hubs or ports might not provide enough power for the controller. For best results, plug the controller into another USB port on the back of the computer.
Typically, the ports on the back of a computer are powered ports. Ports on the front of the computer may not be powered ports. An external USB hub doesn’t provide powered ports if it doesn’t have its own separate power supply or AC adapter.
Device Manager can help you troubleshoot your controller settings if you’re still having problems with your controller. Use Device Manager to see whether the correct items are listed and to make sure that there are no conflicts.
Note A conflict is marked by a yellow exclamation point in Device Manager.
To use Device Manager, follow these steps:
To resolve controller problems in Device Manager, try these solutions one at a time (move to the next solution only if the solution you’re trying fails to resolve your problem):
Note This information applies only to the Xbox 360 controller for Windows. For help with other gamepads or joysticks, see the peripheral manufacturer's website or support center. For information on configuring a specific game to be played with a controller, see the game publisher's website or support center.
To help eliminate any possible hardware issues, try to use the controller on an Xbox 360 console.
If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.
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