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Problems with Xbox One achievements and challenges

After you complete achievements and challenges on your Xbox One, you can claim rewards and raise your gamerscore. To successfully unlock achievements and challenges, you need to make sure the following are true:

  • You have completed all of the required elements to unlock the achievement.
    Note You may have to unlock a combination of achievements.
  • Your console must be connected to Xbox Live. To complete challenges and unlock achievements, your Xbox One console cannot be set to offline.

Challenges must be completed within a set amount of time. You have weeks, months, or just hours to complete the challenge. If you don't complete it within the given timeframe, you won't receive a reward.

You can earn app achievements just for using an app. For example, you can earn achievements by watching a movie on Netflix. These achievements are at the app developer's discretion. App achievements do not affect gamerscore, though they may bring other in-app rewards.

Completed achievements that are pending confirmation on Xbox Live will be listed as "Done! Unlocking." This means the achievement will be processed in the order it was sent to the Xbox Live service and may take some time to be confirmed.

If you meet the requirements to complete the achievement or challenge, but you don't see the “toast” icon or the achievement isn't listed, try the solutions below.

Solutions

Solution 1: Make sure you're connected to Xbox Live

If a completed achievement hasn't appeared online after 72 hours, your console may not be connected to Xbox Live. If you completed an achievement or challenge while offline, you won't receive related notices or rewards until you connect to Xbox Live. Once you connect to Xbox Live, try unlocking the achievement again.

Solution 2: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running before unlocking the achievement again:

Social and Gaming: up and running
08/26/2016 08:04:02 PM
Xbox Live Core Services: up and running
08/26/2016 08:04:02 PM

Solution 3: Check your achievement progress on your console

When you unlock an achievement, you may not see a notification or an updated gamerscore right away. The Xbox Live service validates your achievement, which may cause a short delay.

If your gamerscore is not updated online, verify that it's updated locally on your Xbox One console. After your gamerscore is updated on your console, verify that the changes are synchronized on Xbox Live.

To see your achievements on your console:

  1. Scroll left on the Home screen to open the guide.

    Note Double-tapping the Xbox button will open the guide from any other screen on the console.

  2. Scroll up to the top and select View profile.
  3. Now scroll right to the Achievements tab.
  4. Select the game or app where you want to unlock the achievement.
  5. If the achievement appears under “Your Achievements,” it has already been unlocked.
  6. Select the locked achievement to see the percentage toward completion. The achievement is unlocked when the percentage reaches 100%.

If you completed the requirements to unlock the achievement on your console but it doesn't show, it may not be synchronized with Xbox Live. Allow up to 72 hours for this synchronization to take place.

Solution 4: Check your achievement progress online

You can check the progress of your achievement online to verify that your console has synchronized with Xbox Live.

To view your achievements online:

  1. Sign in at xbox.com.
  2. Select your profile icon in the upper-right corner, and then select Profile.
  3. Tap or select Achievements.
  4. Select the title of the achievement you're trying to unlock.
  5. If the achievement appears under “Achievements,” it's already unlocked.

If the achievement appears under “Locked Achievements,” either the achievement was not successfully unlocked, or the console isn't yet synchronized with Xbox Live. Allow up to 72 hours for this synchronization to take place. If it hasn't appeared after 72 hours, try unlocking the achievement again.

Solution 5: Restart your console

Restarting your console will ensure that any achievements awaiting synchronization on the console are re-sent to Xbox Live. See How to restart or power cycle your Xbox One console.

Once you've restarted your console, allow up to 72 hours for the synchronization to take place.

If you still don't see your completed achievement or challenge, visit the Xbox Support Forums to see what other users are saying about these topics or to ask your own questions:

Xbox Support Forums – Achievement Unlocking Issues

Note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.

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